DO NOT SUPPORT KAREN JAI HOME - TOTAL SCAM On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.

Karen Jai Home charged 42 dollars for a… Karen Jai Home charged 42 dollars for a vase they passed as a luxury item which really was just a drop ship counterfeit item from china. Then refused to refund the item and harassed me via phone and sent me a racist email. Avoid this company at all costs.

Had a similar experience to everyone… Had a similar experience to everyone here. Ordered a mug for a Valentine’s Day gift and never received it two months later. I sent a frustrated text and she finally called me back to scold me for saying f_ck. She and all her products can go to hell. Give me back my money.

Overpriced poor quality products, horrible customer service I ordered two items during a November Black Friday sale, expecting to have them by Christmas. My credit card was charged, but then I heard nothing from them even after repeated inquiries. When I tried to get my money back they claimed the items were in the mail and I didn't receive them until the following February. I purchased two woven floor pillows which were overpriced garbage. They are tiny and of poor quality. They are extremely uncomfortable (one of them is woven grass over a metal frame- no padding!) and they are falling apart after a few months despite minimal use. Absolutely do not buy from this company. They have beautiful photographs, not beautiful products and horrific customer service.

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY! They steal your money!! I placed an order and did not receive a confirmation email. The money (over $100) was debited from my account but did not receive my items. I’ll probably never get my money back. They have time to post on instagram but no time to respond to customer emails. Total scam! Do not trust!!