Karen Jai Home

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2.20
Based on 20 Reviews

5

25.00%

4

0.00%

3

10.00%

2

0.00%

1

65.00%
About Karen Jai Home

Karen Jai Home is a luxe home accessories boutique for the design-obsessed. Elevate your environment with style, sophistication and luxury.

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Jen
GB

Overpriced poor quality products, horrible customer service I ordered two items during a November Black Friday sale, expecting to have them by Christmas. My credit card was charged, but then I heard nothing from them even after repeated inquiries. When I tried to get my money back they claimed the items were in the mail and I didn't receive them until the following February. I purchased two woven floor pillows which were overpriced garbage. They are tiny and of poor quality. They are extremely uncomfortable (one of them is woven grass over a metal frame- no padding!) and they are falling apart after a few months despite minimal use. Absolutely do not buy from this company. They have beautiful photographs, not beautiful products and horrific customer service.

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Sarah
GB

Just avoid I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

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Mariann Sanders
GB

Hampton tissue box I ordered the Hampton tissue box. That is what it is called in the description. It also gives the measurements in metric. Actually my product was 6" X 8" which I'm sure is what is listed. Wish they would give both types of measurements. It does not hold a box of tissue, you take them out of the cardboard box and put them in the tissue box. I wanted to return but could not. My fault, read the fine print. If you are unhappy with your purchase, you are not getting a refund. The tissue box description says it is faux leather. It is possibly vinyl, but does not feel substantial. Yes, it is faux. Overall, I will not order from this site again.

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Caesar Miguel
GB

Had a similar experience to everyone… Had a similar experience to everyone here. Ordered a mug for a Valentine’s Day gift and never received it two months later. I sent a frustrated text and she finally called me back to scold me for saying f_ck. She and all her products can go to hell. Give me back my money.

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Demar Matthews
GB

dont do it I ordered a rug in september, here we are in February, still no rug. No replies to email, no replies via IG, no replies when you call. Frustrated because the rug was over $500. I only spent that amount because I wanted to support the owner.

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