Terrible!!!!Terrible!!!! Terrible!!!!Terrible!!!!! Huge scammer Don’t let the cuteness fool you because this company doesn’t believe in customer service period. This company steals your hard working money to fund their personal wardrobe and you will have no products to show for it. Don’t buy anything from their site. Just like the others before have complained about lack of response and no resolution, it is all true. This company owner is unprofessional and combative. I purchased 2 items in February and still nothing except the emotional and financial scarring from their owner/creative director/customer service Janelle Langford. Woman owned brand that does shady business.

Pre-ordered a lamp through their… Pre-ordered a lamp through their concierge. I was a little concerned with the timing but it was inline with their shipping policy. The lamp arrived and it is stunning! It's truly a show stopping piece that every always comments on. Truly one-of-a-kind.

The perfect gift for my friend's… The perfect gift for my friend's wedding! I saw the write up on Karen Jai Home on Apartment Therapy and got a vase for my friend as a wedding gift. The vase was perfection and the new couple loved it (even though it wasn't on the registry, lol). They've since purchased pieces from the Karen Jai too!

So unprofessional I have had multiple issues with this business. I was given a $500 gift card from a friend. I ordered goods that were not delivered for almost 5 months without any comment from the company that things would be delayed. Finally, I received some items but some were incorrect (i.e. I received an item that I did not buy but did not receive an item that I did buy). I emailed the company to let them know and they accused me of lying saying that the item had been shipped and they sent me the shipping information. I again reiterated that an item was shipped to me and that it was the wrong one and I would happily return it to get the correct item. They did not answer me so I posted a public instagram message asking them to respond. They deleted it and the "customer service representative" then messaged me and threatened me asking if i knew who their owner was -- I'm still not sure what that means or who their owner is, but finally I received a phone call from Janelle (the owner) directly who further threatened me and then only when she finally stopped and listened to me and understood that they shipped me a MORE expensive item than I wanted did she apologize and offer to send me the correct item if i returned that item. Perhaps unsurprisingly, I returned the item she had incorrectly shipped and she never mailed me the item I had paid for. Because it was purchased with a gift card, I could not dispute the charge. I followed up with them multiple times and they never so much as responded to me. I had also purchased a $98 tissue box, whcih they alerted me was discontinued and I would be credited to the gift card for the amount. Again, I was NEVER credited and it has been months. I have followed up several times and no one has so much as responded to me. Likely because I left a facebook review detailing this experience (check out their facebook page - many people share similar experiences to me, which is just such a shame). I already know I'm very likely to never see my money again, but I do not want this to happen to others who are not so fortunate as to not have to worry about a few hundred dollars.

Not the most professional I ordered a set of canvases and a tray. The canvases were delivered in a timely manner. After 35 business days, no indication the tray had even shipped. It's clear I won't get a real human response from their support email so may have to dispute with bank per other comments..