Karen Jai Home

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2.20
Based on 20 Reviews

5

25.00%

4

0.00%

3

10.00%

2

0.00%

1

65.00%
About Karen Jai Home

Karen Jai Home is a luxe home accessories boutique for the design-obsessed. Elevate your environment with style, sophistication and luxury.

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Staylor
GB

Incredible Experience I had an incredible experience with this business! I was ordering a gift very close to Christmas, and I called to check when it would be delivered; the owner personally shipped my gift, and it arrived before Christmas Day. And my brother LOVES the silverware. He said it was his favorite Christmas gift :) Thanks Karen Jai Home!

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Caesar Miguel
GB

Had a similar experience to everyone… Had a similar experience to everyone here. Ordered a mug for a Valentine’s Day gift and never received it two months later. I sent a frustrated text and she finally called me back to scold me for saying f_ck. She and all her products can go to hell. Give me back my money.

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Mariann Sanders
GB

Hampton tissue box I ordered the Hampton tissue box. That is what it is called in the description. It also gives the measurements in metric. Actually my product was 6" X 8" which I'm sure is what is listed. Wish they would give both types of measurements. It does not hold a box of tissue, you take them out of the cardboard box and put them in the tissue box. I wanted to return but could not. My fault, read the fine print. If you are unhappy with your purchase, you are not getting a refund. The tissue box description says it is faux leather. It is possibly vinyl, but does not feel substantial. Yes, it is faux. Overall, I will not order from this site again.

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Megan Quail
GB

So unprofessional I have had multiple issues with this business. I was given a $500 gift card from a friend. I ordered goods that were not delivered for almost 5 months without any comment from the company that things would be delayed. Finally, I received some items but some were incorrect (i.e. I received an item that I did not buy but did not receive an item that I did buy). I emailed the company to let them know and they accused me of lying saying that the item had been shipped and they sent me the shipping information. I again reiterated that an item was shipped to me and that it was the wrong one and I would happily return it to get the correct item. They did not answer me so I posted a public instagram message asking them to respond. They deleted it and the "customer service representative" then messaged me and threatened me asking if i knew who their owner was -- I'm still not sure what that means or who their owner is, but finally I received a phone call from Janelle (the owner) directly who further threatened me and then only when she finally stopped and listened to me and understood that they shipped me a MORE expensive item than I wanted did she apologize and offer to send me the correct item if i returned that item. Perhaps unsurprisingly, I returned the item she had incorrectly shipped and she never mailed me the item I had paid for. Because it was purchased with a gift card, I could not dispute the charge. I followed up with them multiple times and they never so much as responded to me. I had also purchased a $98 tissue box, whcih they alerted me was discontinued and I would be credited to the gift card for the amount. Again, I was NEVER credited and it has been months. I have followed up several times and no one has so much as responded to me. Likely because I left a facebook review detailing this experience (check out their facebook page - many people share similar experiences to me, which is just such a shame). I already know I'm very likely to never see my money again, but I do not want this to happen to others who are not so fortunate as to not have to worry about a few hundred dollars.

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Demar Matthews
GB

dont do it I ordered a rug in september, here we are in February, still no rug. No replies to email, no replies via IG, no replies when you call. Frustrated because the rug was over $500. I only spent that amount because I wanted to support the owner.

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