I purchased a $330 lamp from Karen Jai… I purchased a $330 lamp from Karen Jai Home. It took months to arrive and once it finally did, it was in a beat up box and had clearly been shipped from overseas. The quality could be best described as a flea market find valued at about $30. It was cheaply made and the picture and description were very misleading. I tried numerous times to reach the company. They never answer the phone or call back. Finally I initiated a return via email and they gave me an incomplete address. I eventually got the right address after stalking them and shipped the sad little lamp back at which point they would only offer a store credit as there are no returns. I disputed through my credit card and resolved the issue through them as I no longer had time to go back and forth with these people. Buyer beware...

Not the most professional I ordered a set of canvases and a tray. The canvases were delivered in a timely manner. After 35 business days, no indication the tray had even shipped. It's clear I won't get a real human response from their support email so may have to dispute with bank per other comments..

Just avoid I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

DO NOT ORDER!! I ordered the Niteroi Rug over 4 months ago for a client. I understood that this rug might take a while to ship so I gave it time. Since ordering I’ve reached out twice to inquire about my order with no response. I received no shipping email, tracking or confirmation of delivery but got an email for a survey about the product?? Be for real. I tried to support a woman & black owned business but who knows what this really is. Do NOT order from here! Do your research first. At the moment I have Amex stepping in to rectify the problem and getting my client their money back.

The perfect gift for my friend's… The perfect gift for my friend's wedding! I saw the write up on Karen Jai Home on Apartment Therapy and got a vase for my friend as a wedding gift. The vase was perfection and the new couple loved it (even though it wasn't on the registry, lol). They've since purchased pieces from the Karen Jai too!