So unprofessional I have had multiple issues with this business. I was given a $500 gift card from a friend. I ordered goods that were not delivered for almost 5 months without any comment from the company that things would be delayed. Finally, I received some items but some were incorrect (i.e. I received an item that I did not buy but did not receive an item that I did buy). I emailed the company to let them know and they accused me of lying saying that the item had been shipped and they sent me the shipping information. I again reiterated that an item was shipped to me and that it was the wrong one and I would happily return it to get the correct item. They did not answer me so I posted a public instagram message asking them to respond. They deleted it and the "customer service representative" then messaged me and threatened me asking if i knew who their owner was -- I'm still not sure what that means or who their owner is, but finally I received a phone call from Janelle (the owner) directly who further threatened me and then only when she finally stopped and listened to me and understood that they shipped me a MORE expensive item than I wanted did she apologize and offer to send me the correct item if i returned that item. Perhaps unsurprisingly, I returned the item she had incorrectly shipped and she never mailed me the item I had paid for. Because it was purchased with a gift card, I could not dispute the charge. I followed up with them multiple times and they never so much as responded to me. I had also purchased a $98 tissue box, whcih they alerted me was discontinued and I would be credited to the gift card for the amount. Again, I was NEVER credited and it has been months. I have followed up several times and no one has so much as responded to me. Likely because I left a facebook review detailing this experience (check out their facebook page - many people share similar experiences to me, which is just such a shame). I already know I'm very likely to never see my money again, but I do not want this to happen to others who are not so fortunate as to not have to worry about a few hundred dollars.

Terrible customer service Terrible customer service. I was charged $150 for an item. Never arrived. Left so many messages and emails. Never heard back. I will never shop with them again or recommend them. Now I’m trying to despute the charges with my bank.

I purchased a $330 lamp from Karen Jai… I purchased a $330 lamp from Karen Jai Home. It took months to arrive and once it finally did, it was in a beat up box and had clearly been shipped from overseas. The quality could be best described as a flea market find valued at about $30. It was cheaply made and the picture and description were very misleading. I tried numerous times to reach the company. They never answer the phone or call back. Finally I initiated a return via email and they gave me an incomplete address. I eventually got the right address after stalking them and shipped the sad little lamp back at which point they would only offer a store credit as there are no returns. I disputed through my credit card and resolved the issue through them as I no longer had time to go back and forth with these people. Buyer beware...

Pre-ordered a lamp through their… Pre-ordered a lamp through their concierge. I was a little concerned with the timing but it was inline with their shipping policy. The lamp arrived and it is stunning! It's truly a show stopping piece that every always comments on. Truly one-of-a-kind.

dont do it I ordered a rug in september, here we are in February, still no rug. No replies to email, no replies via IG, no replies when you call. Frustrated because the rug was over $500. I only spent that amount because I wanted to support the owner.