DO NOT SUPPORT KAREN JAI HOME - TOTAL SCAM On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.

Love my new rug from Karen Jai Home!! Love my new rug from Karen Jai Home!!! I purchased the Itá Rug and its gorg! On time shipping and great communication.

Terrible customer service Terrible customer service. I was charged $150 for an item. Never arrived. Left so many messages and emails. Never heard back. I will never shop with them again or recommend them. Now I’m trying to despute the charges with my bank.

DO NOT ORDER!! I ordered the Niteroi Rug over 4 months ago for a client. I understood that this rug might take a while to ship so I gave it time. Since ordering I’ve reached out twice to inquire about my order with no response. I received no shipping email, tracking or confirmation of delivery but got an email for a survey about the product?? Be for real. I tried to support a woman & black owned business but who knows what this really is. Do NOT order from here! Do your research first. At the moment I have Amex stepping in to rectify the problem and getting my client their money back.

Love, love, love! Love, love, love! This store has great items to give your home a quick update! Read the shipping policy and my order came before the estimated delivery. Can't wait to start my holiday shopping.