Karen Jai Home

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2.20
Based on 20 Reviews

5

25.00%

4

0.00%

3

10.00%

2

0.00%

1

65.00%
About Karen Jai Home

Karen Jai Home is a luxe home accessories boutique for the design-obsessed. Elevate your environment with style, sophistication and luxury.

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CH
US

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY! They steal your money!! I placed an order and did not receive a confirmation email. The money (over $100) was debited from my account but did not receive my items. I’ll probably never get my money back. They have time to post on instagram but no time to respond to customer emails. Total scam! Do not trust!!

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Pamela A
US

PLEASE PLEASE DO NOT BUY FROM HERE I should have read the reviews, please do not order, poor customer service and they do not provide a tracking number. They also do not respond to emails and have limited their comments on IG because they know they are terrible. DO NOT BUY FROM THIS BUSINESS EVER! You will regret it! I got my money back!

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Megan Quail
US

So unprofessional I have had multiple issues with this business. I was given a $500 gift card from a friend. I ordered goods that were not delivered for almost 5 months without any comment from the company that things would be delayed. Finally, I received some items but some were incorrect (i.e. I received an item that I did not buy but did not receive an item that I did buy). I emailed the company to let them know and they accused me of lying saying that the item had been shipped and they sent me the shipping information. I again reiterated that an item was shipped to me and that it was the wrong one and I would happily return it to get the correct item. They did not answer me so I posted a public instagram message asking them to respond. They deleted it and the "customer service representative" then messaged me and threatened me asking if i knew who their owner was -- I'm still not sure what that means or who their owner is, but finally I received a phone call from Janelle (the owner) directly who further threatened me and then only when she finally stopped and listened to me and understood that they shipped me a MORE expensive item than I wanted did she apologize and offer to send me the correct item if i returned that item. Perhaps unsurprisingly, I returned the item she had incorrectly shipped and she never mailed me the item I had paid for. Because it was purchased with a gift card, I could not dispute the charge. I followed up with them multiple times and they never so much as responded to me. I had also purchased a $98 tissue box, whcih they alerted me was discontinued and I would be credited to the gift card for the amount. Again, I was NEVER credited and it has been months. I have followed up several times and no one has so much as responded to me. Likely because I left a facebook review detailing this experience (check out their facebook page - many people share similar experiences to me, which is just such a shame). I already know I'm very likely to never see my money again, but I do not want this to happen to others who are not so fortunate as to not have to worry about a few hundred dollars.

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I Powell
US

Not the most professional I ordered a set of canvases and a tray. The canvases were delivered in a timely manner. After 35 business days, no indication the tray had even shipped. It's clear I won't get a real human response from their support email so may have to dispute with bank per other comments..

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Natalie Nylon
US

Pre-ordered a lamp through their… Pre-ordered a lamp through their concierge. I was a little concerned with the timing but it was inline with their shipping policy. The lamp arrived and it is stunning! It's truly a show stopping piece that every always comments on. Truly one-of-a-kind.

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