The perfect gift for my friend's… The perfect gift for my friend's wedding! I saw the write up on Karen Jai Home on Apartment Therapy and got a vase for my friend as a wedding gift. The vase was perfection and the new couple loved it (even though it wasn't on the registry, lol). They've since purchased pieces from the Karen Jai too!

Love my new rug from Karen Jai Home!! Love my new rug from Karen Jai Home!!! I purchased the Itá Rug and its gorg! On time shipping and great communication.

Terrible!!!!Terrible!!!! Terrible!!!!Terrible!!!!! Huge scammer Don’t let the cuteness fool you because this company doesn’t believe in customer service period. This company steals your hard working money to fund their personal wardrobe and you will have no products to show for it. Don’t buy anything from their site. Just like the others before have complained about lack of response and no resolution, it is all true. This company owner is unprofessional and combative. I purchased 2 items in February and still nothing except the emotional and financial scarring from their owner/creative director/customer service Janelle Langford. Woman owned brand that does shady business.

Just avoid I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

Overpriced poor quality products, horrible customer service I ordered two items during a November Black Friday sale, expecting to have them by Christmas. My credit card was charged, but then I heard nothing from them even after repeated inquiries. When I tried to get my money back they claimed the items were in the mail and I didn't receive them until the following February. I purchased two woven floor pillows which were overpriced garbage. They are tiny and of poor quality. They are extremely uncomfortable (one of them is woven grass over a metal frame- no padding!) and they are falling apart after a few months despite minimal use. Absolutely do not buy from this company. They have beautiful photographs, not beautiful products and horrific customer service.