Terrible customer service Terrible customer service. I was charged $150 for an item. Never arrived. Left so many messages and emails. Never heard back. I will never shop with them again or recommend them. Now I’m trying to despute the charges with my bank.

Hampton tissue box I ordered the Hampton tissue box. That is what it is called in the description. It also gives the measurements in metric. Actually my product was 6" X 8" which I'm sure is what is listed. Wish they would give both types of measurements. It does not hold a box of tissue, you take them out of the cardboard box and put them in the tissue box. I wanted to return but could not. My fault, read the fine print. If you are unhappy with your purchase, you are not getting a refund. The tissue box description says it is faux leather. It is possibly vinyl, but does not feel substantial. Yes, it is faux. Overall, I will not order from this site again.

Love my new rug from Karen Jai Home!! Love my new rug from Karen Jai Home!!! I purchased the Itá Rug and its gorg! On time shipping and great communication.

DO NOT SUPPORT KAREN JAI HOME - TOTAL SCAM On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.

DO NOT ORDER FROM THIS COMPANY DO NOT ORDER FROM THIS COMPANY! They steal your money!! I placed an order and did not receive a confirmation email. The money (over $100) was debited from my account but did not receive my items. I’ll probably never get my money back. They have time to post on instagram but no time to respond to customer emails. Total scam! Do not trust!!