Love my new rug from Karen Jai Home!! Love my new rug from Karen Jai Home!!! I purchased the Itá Rug and its gorg! On time shipping and great communication.

Just avoid I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

The perfect gift for my friend's… The perfect gift for my friend's wedding! I saw the write up on Karen Jai Home on Apartment Therapy and got a vase for my friend as a wedding gift. The vase was perfection and the new couple loved it (even though it wasn't on the registry, lol). They've since purchased pieces from the Karen Jai too!

Pre-ordered a lamp through their… Pre-ordered a lamp through their concierge. I was a little concerned with the timing but it was inline with their shipping policy. The lamp arrived and it is stunning! It's truly a show stopping piece that every always comments on. Truly one-of-a-kind.

PLEASE PLEASE DO NOT BUY FROM HERE I should have read the reviews, please do not order, poor customer service and they do not provide a tracking number. They also do not respond to emails and have limited their comments on IG because they know they are terrible. DO NOT BUY FROM THIS BUSINESS EVER! You will regret it! I got my money back!