I love your furniture because it holds … I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5 years ago and she weighed maybe 85 pounds and the bed rails broke twice on her. They sent new bed rails and my husband put it back together only for it to fall apart again so he had to screw it together for it to work. I'll never buy from anyone except Grand in Harrisonburg AGAIN !!!

Never shopping there again I ordered a couch on August 14, 2020 and paid in full immediately. As of February 19, 2021 I still do not have my couch and every time I talk to them I keep being given a later arrival date. If I could give this company negative stars, I would. I am so beyond frustrated and considering legal action at this point. They have certainly lost me as a customer and I have done my best to spread the word to everyone I know about my horrible experience with them.

Poor communication Ordered a mattress and frame. Was told 2 week delivery. Mattress delivered after 6 weeks. Was told delivery was delayed due to the mattress warehouse closing for a week to celebrate 4th of July. We showed up at the store to question the continued delay (before delivery) and were told the mattress showed up 3 days ago but the employee didn’t get a chance to get on their computer for those 3 days to let us know. Mattress was then delivered without frame. We were told the frame order was on a second sheet of paper stapled to the first and never ordered. Staff appears incompetent.

HORRIBLE OFFICE EXPERIENCE BRISTOL, VA STORE I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!

This place Is HORRIBLE This place is EXTREMELY unprofessional! From the salespeople up to the management @ their Martinsburg, WV location, they are extremely rude and have no idea what they are doing! I am currently in the process of canceling my purchase with them and will never buy another piece of furniture from them ever again! I strongly suggest NOT buying anything from this company!