Customer service is terrible Customer service is terrible. Office associates are rude and unprofessional. They won't send you a bill or set you up with ebills then want you to remember the random due date and when you don't pay it on time they send you a threatening letter. I called to simply ask when was my bill sent by email or mail and they said we don't do that we are paperless. Tried to speak to a manager regarding the billing practices and they were extremely rude and didn't listen to me at all. Filed a BBB complaint regarding the billing practices and they haven't responded in weeks. Still waiting since early June on replacement coffee table since my showed up damaged. Still havent recvd my coffee table on back order with no updates on eta. Reply below is not accurate. I do have an acct and this was meant for Grand Home Furnishings. Happy to take a call from management to resolve these issues. I am sure the team in Newport News VA can pull up my acct.

I went in to purchase a mattress and… I went in to purchase a mattress and came out with nothing!!! No one knew what was going on during this labor day sale. I made my decision of which mattress to purchase based on the answers I received from the various sales reps. When I went to complete the transaction I found that none of what I was told was correct. I will pay for what I want but dont be so misleading just trying to make a sale. Very disappointing and what happened to customer service?

I wish id read the trustpilot accounts… I wish id read the trustpilot accounts for this company first. My bad. Purchased a bed online over the Xmas period and now I can’t get in touch with anybody to arrange delivery. Know one answers the phones, no response to emails. Complete bunch of wastrels that need to go out of business and stop wasting peoples time

I purchase a sectional back in… I purchase a sectional back in September (at the Newport News grands) it was on back order for a couple of months. Understandable no problem went back in and the sales person swap me out into a sectional similar that they had in stock.. outstanding… here where the issue start..the day of delivery which was the beginning of November they sent out these ghetto men to deliver my furniture. Not only did they damage the furniture when they cut the box open they damage my tile on my floor. Not only did I basically just moved into the apartment I am gonna have to pay for the damages when I move out… I contacted grands today 01/26/2022 and the lady said it is out of their hands.. What type of professionalism is that. She place me on hold for about a hour getting a supervisor and one never came to the phone. I wouldn’t recommend no one getting from Grand unless your u have your own movers because grands do t take responsibility of their employees whom they hire to do the moving

I love your furniture because it holds … I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5 years ago and she weighed maybe 85 pounds and the bed rails broke twice on her. They sent new bed rails and my husband put it back together only for it to fall apart again so he had to screw it together for it to work. I'll never buy from anyone except Grand in Harrisonburg AGAIN !!!