Ordered dining table and 6 stools - Ordered dining table and 6 stools the beginning of November 2021 and received the table and 4 stools in late December and were told the other 2 would be in shortly. Here we are the 7th of February and still not received. We also know that another customer got the same stools off the floor before us even though they weren't supposed to be taken off the floor. Cancelled 2 stools.

This place Is HORRIBLE This place is EXTREMELY unprofessional! From the salespeople up to the management @ their Martinsburg, WV location, they are extremely rude and have no idea what they are doing! I am currently in the process of canceling my purchase with them and will never buy another piece of furniture from them ever again! I strongly suggest NOT buying anything from this company!

I love your furniture because it holds … I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5 years ago and she weighed maybe 85 pounds and the bed rails broke twice on her. They sent new bed rails and my husband put it back together only for it to fall apart again so he had to screw it together for it to work. I'll never buy from anyone except Grand in Harrisonburg AGAIN !!!

Customer service is terrible Customer service is terrible. Office associates are rude and unprofessional. They won't send you a bill or set you up with ebills then want you to remember the random due date and when you don't pay it on time they send you a threatening letter. I called to simply ask when was my bill sent by email or mail and they said we don't do that we are paperless. Tried to speak to a manager regarding the billing practices and they were extremely rude and didn't listen to me at all. Filed a BBB complaint regarding the billing practices and they haven't responded in weeks. Still waiting since early June on replacement coffee table since my showed up damaged. Still havent recvd my coffee table on back order with no updates on eta. Reply below is not accurate. I do have an acct and this was meant for Grand Home Furnishings. Happy to take a call from management to resolve these issues. I am sure the team in Newport News VA can pull up my acct.

Estimated timing for special order … Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I'm still waiting for resolution of the damage now 3 weeks from notifying the store. Will think hard before I make any future purchases.