Ordered dining table and 6 stools - Ordered dining table and 6 stools the beginning of November 2021 and received the table and 4 stools in late December and were told the other 2 would be in shortly. Here we are the 7th of February and still not received. We also know that another customer got the same stools off the floor before us even though they weren't supposed to be taken off the floor. Cancelled 2 stools.

I purchase a sectional back in… I purchase a sectional back in September (at the Newport News grands) it was on back order for a couple of months. Understandable no problem went back in and the sales person swap me out into a sectional similar that they had in stock.. outstanding… here where the issue start..the day of delivery which was the beginning of November they sent out these ghetto men to deliver my furniture. Not only did they damage the furniture when they cut the box open they damage my tile on my floor. Not only did I basically just moved into the apartment I am gonna have to pay for the damages when I move out… I contacted grands today 01/26/2022 and the lady said it is out of their hands.. What type of professionalism is that. She place me on hold for about a hour getting a supervisor and one never came to the phone. I wouldn’t recommend no one getting from Grand unless your u have your own movers because grands do t take responsibility of their employees whom they hire to do the moving

Estimated timing for special order … Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I'm still waiting for resolution of the damage now 3 weeks from notifying the store. Will think hard before I make any future purchases.

Ordered custom couches and waited 6 … Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we received was not what we ordered. Finally reordered our furniture and am now waiting 8 weeks for it to arrive. Had asked salesman several times for updates and didn't get a call back, keep having to call and follow up. Should be the other way around.

Two days after we I bought the chair it … Two days after we I bought the chair it would just randomly quit working.. a 600$ recliner from the "basement" so I called and let them know and she told me she would send me a brand new chair and when it was delivered we just got the bottom piece.. which wasn't even the same as what we originally had. I'll never buy furniture at Grand again.