Michael Tadgell
CAGood product and initial experience -terrible service Nice showroom experience , good sales people , good selection of brands and price points. Good options for delivery, installation, financing. Sadly, I forget this by the end of the experience as the service is terrible. 3 weeks late. Very little if any communication .Had to take a morning off work just to go to the showroom to get an update on deliver/install. If you get lucky and get good service -great. If not, expect bumpy service
Catherine D
CAWe ordered five appliances from Tasco… We ordered five appliances from Tasco and were told about supply chain issues so we chose appliances they said we’re in stock. When it came time for delivery, they asked for full payment which we provided. The very next day we got an email saying three of the five were not available. They took our money and for the next 7 months did nothing to follow up. We are still waiting for our oven. They also refused to come out and adjust refrigerator doors under warranty. We had to pay someone for this fix. DO NOT use this company.
Irene Bayko
CABosch fridge from Tasco died after 3 months. We purchased a Bosch fridge from Tasco and the Bosch Fridge died after 3 months. We are now without a fridge for 7 weeks and no repair or replacement in sight. Very little help from Tasco and thus very disappointed in the after care provided. The fridge is under 5 year warranty. Difficult to get consistent follow up with Tasco and Bosch.
ing c
CAworst customer service experience ever worst customer service experience ever! I paid for full price for new washer but Tassco sent me a open, naked one without original packaging. I called and waited for half hour and then hang up. I emailed twice still no reponse. Just want to get a fair purchase. SO disappointed with the customer service. I can even say they do not have any after buy service at all.
harjit
CACustomer service at store level was… Customer service at store level was excellent, however the customer service after the purchase is sub-standard. Purchased $26k worth of appliances and fridge broke down in the first month. It went on back order and after waiting for 1 WHOLE year we purchased a new fridge elsewhere. Fast forward 6 more months trying to get back the warranty amount that we paid, multiple calls to their INBOUND only call center with long waiting times, they keep telling me that they will follow up but to this date, no one has called back. They only write e-mails to their accounting and neither accounting, nor follow up department ever calls back