Defective Mattress, Defective Warranty After two years, the mattress is slumping on one side and bulging at the side. "20 Year Warranty" is worthless since you have to ship it both ways (upwards of $1200-$1500) and they'll deny your claim if there's any stains or marks on the mattress even if they have nothing to do with the damage. Basically you get to pay half the price of the mattress in shipping just to get denied.

Would Not recommend this bed Out of four bed selections, we have tried two. First one was way too hard. Second one was way too soft. Unfortunately, they draw the line at number of choices and we can't return or exchange second the bed. Buyer beware, unless you try it in a store DO NOT BUY ONLINE. Too expensive of a mistake. I will not be recommending these beds sold online.

Worst mattress I ever slept on! I purchased the mattress in Feb. 2022 because the salesperson said it was the best on the market and you will not regret it. I regret it! Spent $4000 just for the mattress and have not slept a good night since purchase. It is uncomfortable and I sink which hurts my back. Please do your homework before purchasing an Intellibed!

Dishonest Company - Do not trust them You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.

I love my Intellibed mattress but... I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.