Bought the very expensive Intellibed… Bought the very expensive Intellibed Nightfall mattress 2.5 years ago. It is breaking down creating a lump and divots. Went to initiate a warranty claim and it was denied bc I removed the law tag. The tag specifically states the consumer may remove the tag. Intellibed does not stand behind their products.

Would Not recommend this bed Out of four bed selections, we have tried two. First one was way too hard. Second one was way too soft. Unfortunately, they draw the line at number of choices and we can't return or exchange second the bed. Buyer beware, unless you try it in a store DO NOT BUY ONLINE. Too expensive of a mistake. I will not be recommending these beds sold online.

Terrible service after purchase Terrible service after purchase. We ve used the warranty to get a new mattress after two years because the first one developed deep recesses where we slept and broke down very quickly. We have had our second one for two years and it also needs to be replaced. Very disappointed with their customer service.

I love my Intellibed mattress but... I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.

Great Bed AWEFUL delivery I really hope the company figures out a better and more reliable delivery process. The "White glove" delivery service I paid was inadequate to say the least. Very dirty and required my son and I to carry mattress upstairs. no recourse to pursue from Intellibed.