Worst mattress I ever slept on! I purchased the mattress in Feb. 2022 because the salesperson said it was the best on the market and you will not regret it. I regret it! Spent $4000 just for the mattress and have not slept a good night since purchase. It is uncomfortable and I sink which hurts my back. Please do your homework before purchasing an Intellibed!

Disappointed- Mattress failed after 3 years UPDATE: MattressFirm honored the 20-year Intellibed warranty, thank goodness. Intellibed is no longer carried by MattressFirm (it was bought-out by Purple which is carried by MattressFirm and has very similar technology to Intellibed). Regardless, we chose not to go with Purple, despite the excellent customer reviews — we didn’t want to take a chance of the same gel-matrix technology failing again. So we went with a Tempurpedic mattress, which we’ve owned in the past. “Kudos!” to MattressFirm for making the warranty claim process fair and simple for us. ———— My wife and I bought an Intellibed Nightfall 16” mattress at MattressFirm 4 years ago for $7,000. All was OK for the first 3 years or so until I developed terrible pain and stiffness in my back, shoulders, hips, and legs. It didn’t even dawn on me until this week to closely inspect the mattress to see if that is the cause. Indeed, it is: There is a 1.5” depression on the side of the mattress where I sleep. The last two nights I slept in a different bed and my pain has disappeared. I submitted a warranty claim through MattressFirm yesterday and hope this can be resolved quickly and to my satisfaction. Unfortunately, it appears from other posts here that this is a recurring problem with this mattress and problems not always resolved in the customer’s favor.

less than average bed Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and waking up every hour or 2 to change positions. Also wake up stiff and feel like my back and neck are not aligned well at all. Not what I expected based on reviews and talking to customer service.

Would Not recommend this bed Out of four bed selections, we have tried two. First one was way too hard. Second one was way too soft. Unfortunately, they draw the line at number of choices and we can't return or exchange second the bed. Buyer beware, unless you try it in a store DO NOT BUY ONLINE. Too expensive of a mistake. I will not be recommending these beds sold online.

If you desire serious back pain If you desire serious back pain, and want to throw away a boat load of money, buy an Intellibed/Purple mattress. Worst mattress EVER!!! To add insult to injury, they give you the run around when trying to make a claim on their warranty. It made me so frustrated, I gave up…which is what I believe they intended. They don’t stand by their promise/product. If there was a no star choice, I would have chosen that! TERRIBLE & EXPENSIVE EXPERIENCE!!! STAY AWAY!!!