Bought Intellibed Nightfall From Mattress Firm Bought Intellibed Nightfall - 107 days in bed has body indentations/dipping - we both weigh under 145 pounds. Warranty makes us pay $600 to return although Mattress Firm said 120 free trial. (Fine print).you pay restocking fee - Mattress is dipping we feel so ripped off- don't waste your money. Don't buy from Mattress Firm. Don't buy this mattress. Not a happy customer after paying over $4600 for the entire transaction. Don't make our mistake!! Look at other choices and companies!!

Unsatisfied Customer When we received the topper the Box was all busted up. The organic cover had a terrible odor so we had it dry cleaned according to the instructions, the dry cleaners shrunk the cover. There were stains all over the foam, we emailed Intellibed and sent pictures of the mold looking stains and never received a response. We finally spoke with Josie at Intellibed and she said the company would not take the topper back. So we were stuck with it and threw it in the trash and I would not recommend this product to anyone else. Please stop sending us E-mails saying we are satisfied customers for we are not.

$6K for more back pain We spent about 6K on the intellibed mattress and adjustable base. About 7 months later I wake up feeling crippled by back pain. We bought the mattress through a mattress store right before Covid shut everything down. There was a 90 day period where we could pay a restocking fee and get something else but we could never get anyone to call us back. We went with a high end firm and I LOVE firm mattresses but I don’t know what it is about this bed - my lower back pain has gotten worse and worse with every nights sleep and I’m stuck with it. 😭

more lumps than the 11 year old mattress we upgraded from. We bought this bed in October of 2019, we have followed all of the instructions from the moment we bought it, turning it regularly, rolling back and forth on it, it just doesn't matter, we have lumps in the bed, my spouse cant's sleep on her side at all because of the the stinging pain that goes through her shoulders and has low back pain every time she wakes up. My situation isn't much different, my hips and shoulder aches if I lay on my my side, my back hurts if I lay on my back and I can't sleep if I lay on my stomach. For a $6000 bed and pretty much lifetime warrantee you would think it would hold up, NOPE. If you try and get anyone to replace it, you are out of luck you get shuffled between the place you purchased the bed and intellibed, neither willing to actually admit there is aything wromg with the darn thing. I had thought maybe it's just me, but no, the problems we are having are the same as everyone else. I wish I had my old Sterns and Foster back, I could use a good night's sleep.

Terrible service after purchase Terrible service after purchase. We ve used the warranty to get a new mattress after two years because the first one developed deep recesses where we slept and broke down very quickly. We have had our second one for two years and it also needs to be replaced. Very disappointed with their customer service.