Terrible service after purchase Terrible service after purchase. We ve used the warranty to get a new mattress after two years because the first one developed deep recesses where we slept and broke down very quickly. We have had our second one for two years and it also needs to be replaced. Very disappointed with their customer service.

I love my Intellibed mattress but... I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.

Dishonest Company - Do not trust them You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.

Bought the very expensive Intellibed… Bought the very expensive Intellibed Nightfall mattress 2.5 years ago. It is breaking down creating a lump and divots. Went to initiate a warranty claim and it was denied bc I removed the law tag. The tag specifically states the consumer may remove the tag. Intellibed does not stand behind their products.

Please do not buy this bed This mattress is so uncomfortable after less than a year. I wake up every morning with extreme low back pain. I have never experienced this level of discomfort in my back that radiating down to my hips. This bed was so expensive, it makes me sick to think about it and I feel trapped with this purchase. I have tried extra pillows, different sleeping positions, rotating the mattress (which is nearly impossible due to the weight). I take motrin and use salon pas just to get through the night. Please, if you read this, do not buy this bed. I regret it every morning.