Marrakesh Express-philly
GBThe worst service ever The worst service ever ! I called prior to placing my order to make sure my items are available and I was told YES by a person named Kevin . Days later the drama started . If you're a professional installer like my self and owner of a small business don't deal with this company. You will end up loosing your costumers because of ecomfort.
John
GB****SCAM ALERT**** eComfort.com will… ****SCAM ALERT**** eComfort.com will claim damage and charge 25% restock fee on all returns in a fraudulent attempt to offset their free shipping costs. Also be aware that most items are over sized, so they will also make you pay for return shipment, the average A coil weighing less than 40lbs will cost you approximately 200 dollars to ship via the common carriers due to the box dimensions. To have a company attempt to charge you in this fashion is outright unethical and fraudulent. See other reviews they are horrible customer service. The Lady on the phone literally said "we don't care". *****SCAM ALERT*****eComfort.com
Steven Vela
GBNo issues here. Wow. Kinda surprised at the negative reviews. I placed a complex order for mini splits to include all installation parts etc. They kept me informed, shipped what they had immediately and have thus far honored their promise of excellent service. I had a linseed damaged in transit and they are processing a replacement. I have called for updates etc and they have always answered. Emails are quickly answered.
Adam
GBNothing nice to say… Unclear communication - damaged shipments - horrible service - not worth the savings. Choose a REPUTABLE company to work with.
Christian Moody
GBI bought a Williams heater that ended… I bought a Williams heater that ended up being a piece of garbage. Tried to return it for refund and I was denied because I hooked the unit up. Once you hook it up it’s non returnable they tell me. Wondering how someone is supposed to know unit doesn’t work properly if it’s not hooked up. Stay away from ecomfort and I’d stay away from Williams heaters too. I tried calling them for help and they referred me back to ecomfort. Both companies are terrible. I lost $2,000 because I used these 2 companies.