I'm very disappointed with eComfort.com… I'm very disappointed with eComfort.com and LG for not covering Warranty Parts that were replaced by my plumber. All proper forms were filed out. The Parts are covered under warranty. However, because my plumber did not order the replacement parts thru eComfort.com the Warranty Dept says they will not issue a check back to me! VERY SAD and I will never do business again with eComfort OR Power Equipment Direct!!!

Top 3 Worst Distributors Online DON'T WALK. RUN FROM eCOMFORT. SHADIEST COMPANY OUT THERE. EXPECT ANYTHING YOU BUY FROM THEM TO NOT WORK. THEIR WARRANTY DEPARTMENT IS BASICALLY A BUNCH OF A**HOLES WHO TAKE PLEASURE IN FIGURING OUT WAYS TO NOT HONOR THEIR PRODUCTS. PLEASE RESEARCH REVIEWS OF eCOMFORT AS YOU WILL SEE THE 1000'S OF PEOPLE WHO HAVE BEEN SCREWED.

Ordered mini split system and was… Ordered mini split system and was informed all items were in stock and would ship immediately. I received base unit and 1 head, the other 2 heads they forgot to ship and they shipped TWO weeks later. The sales persons response, “sorry, it was a logistical mistake we can cancel your order if you’re not happy. FIND ANOTHER RETAILER. This company is a rip off, has terrible customer service and can’t get orders out when promised. WARNING-DO NOT BUY FROM THIS COMPANY!!!

The worst service ever The worst service ever ! I called prior to placing my order to make sure my items are available and I was told YES by a person named Kevin . Days later the drama started . If you're a professional installer like my self and owner of a small business don't deal with this company. You will end up loosing your costumers because of ecomfort.

****SCAM ALERT**** eComfort.com will… ****SCAM ALERT**** eComfort.com will claim damage and charge 25% restock fee on all returns in a fraudulent attempt to offset their free shipping costs. Also be aware that most items are over sized, so they will also make you pay for return shipment, the average A coil weighing less than 40lbs will cost you approximately 200 dollars to ship via the common carriers due to the box dimensions. To have a company attempt to charge you in this fashion is outright unethical and fraudulent. See other reviews they are horrible customer service. The Lady on the phone literally said "we don't care". *****SCAM ALERT*****eComfort.com