Steven Vela
GBNo issues here. Wow. Kinda surprised at the negative reviews. I placed a complex order for mini splits to include all installation parts etc. They kept me informed, shipped what they had immediately and have thus far honored their promise of excellent service. I had a linseed damaged in transit and they are processing a replacement. I have called for updates etc and they have always answered. Emails are quickly answered.
Michael Wetter
GBHard to beat: Great variety, prices and service I've been buying products from eComfort for several years, including 4 mini-split heat pumps. Their website has a wealth of good information, they've got a wide range of products and their prices are good. I recently had a problem with a product and to me how a company responds when there is an issue is the real test. I was extremely impressed with eComfort's support and follow through. You can get a real person on the line and they will actually do what they can to help. In this case, I needed a warranty part. They approved the request within 24 hours and expedited shipment of the part. They've definitely earned my business.
Marrakesh Express-philly
GBThe worst service ever The worst service ever ! I called prior to placing my order to make sure my items are available and I was told YES by a person named Kevin . Days later the drama started . If you're a professional installer like my self and owner of a small business don't deal with this company. You will end up loosing your costumers because of ecomfort.
Elizabeth Wiener
GBBUY ELSEWHERE it is really NO WONDER why all the reviews show this company is awful.......the people are ignorant, untrained and unhelpful.....and the products, well they just suck. Go elsewhere.
Elaine Cady
GBPoor service slow shipping not competitive on cost Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward They did not have any great technical info either- what was I thinking? Will not use ecomfort again!