Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

Stuart&Lau: Simply The Best Stuart&Lau offers extremely high quality products coupled with incredible designs. I have purchased four of their products (two Capstone backpacks, Monaco Weekender, and the Dopp Kit toiletry bag) over the past four weeks. I cannot imagine a better brand for the craftsmanship and price that is offered by Stuart&Lau! Moreover, they have a stellar customer service team.

Great product, excellent customer service I bought the Cary Double briefcase as a gift, which was well-received and has been receiving lots of compliments while in use in London. In particular, I'd like to highlight Stuart & Lau's excellent customer service. The team always responded promptly to my emails and were helpful and friendly. I was able to order the bag to my hotel in the US, thereby saving on shipping to Europe. Delivery was quick, even over the festive period. Great service overall - I'd shop at Stuart & Lau again.

Duties and taxes are not included in the final price So pissed by your deceptive business practices. How come you failed to inform before the check-out that: "For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery." and that "Wherein a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and Stuart & Lau cannot offer a refund." I purchased a backpack for 1000 kr. and now I am expected to pay 600 kr. in customs fees. How do you justify this rip-off?

Customer service pulled through In the check out process the wrong information auto filled. I live in Canada and it was being shipped to the US! panicked I reach out to Customer service. They were able to locate my order before being shipped and assist me with the order process. All this in a timely matter during Black Friday