Stuart & Lau

New York, United States
image
4.65
Based on 20 Reviews

5

90.00%

4

0.00%

3

0.00%

2

5.00%

1

5.00%
About Stuart & Lau

Based in New York and Hong Kong, we draw from our urban experience to build best-in-class bags and briefcases engineered for effortless mobility in timeless form.

Tags
Contact Info

You need to Login first to submit your review.

image
Anonymous
GB

Top Notch Quality, Unique Style I have a Cary Briefcase, which I purchased over five years ago and it is still going strong. The quality is top and the styling is great. Love that the branding is subtle and not obnoxious. I get compliments non stop. Definitely recommend it over the overpriced luxury and bland travel offerings.

image
Minah So
GB

100% Worth the Hype My husband is in love with his Cary Briefcase. Bought it for him a few years back after reading it won the best briefcase competition, and I must say, it’s definitely worth all the hype. He now happily owns the gym bag and their dopp kit, and I cannot wait to see what comes next (hoping for rolling luggage)

image
Anonymous Anonym
DK

Duties and taxes are not included in the final price So pissed by your deceptive business practices. How come you failed to inform before the check-out that: "For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery." and that "Wherein a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and Stuart & Lau cannot offer a refund." I purchased a backpack for 1000 kr. and now I am expected to pay 600 kr. in customs fees. How do you justify this rip-off?

image
Ron Appin
GB

Stuart&Lau: Simply The Best Stuart&Lau offers extremely high quality products coupled with incredible designs. I have purchased four of their products (two Capstone backpacks, Monaco Weekender, and the Dopp Kit toiletry bag) over the past four weeks. I cannot imagine a better brand for the craftsmanship and price that is offered by Stuart&Lau! Moreover, they have a stellar customer service team.

image
Sébastien Keller
CH

Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow