Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

Great Briefcase I have had this briefcase for about a month now, traveled with it on a handful of trips, and it has done exactly what I wanted it to. Coming from a Tumi bag that I used for eons, I was looking for something very functional, modern, and less bulky. It has a great design, pockets inside and out in all the right places. Sits firmly on travel pull luggage very nicely and doesn’t shift or slouch making my setup tip over. Thus far the materials and workmanship seem very nice quality. And it holds my laptop, iPad, notepad, glasses, sunglasses, a variety of power chargers / cables for above. And a nice convenient small pocket up top for keys and earbuds. Really nice.“

Very Professional and fast Customer Service Got a bag on sale but got into trouble with customs because of the misdeclaration of value. I had to pay import tax because of the declared value. There should have been no problem if the declared value was the sale price. They were super fast in resolving the issue within 2 days. I got the bag, and I am very satisfied with the quality as well as professionalism of Stuart and Lau, I would highly recommend this store for their product and customer service.

Great product, excellent customer service I bought the Cary Double briefcase as a gift, which was well-received and has been receiving lots of compliments while in use in London. In particular, I'd like to highlight Stuart & Lau's excellent customer service. The team always responded promptly to my emails and were helpful and friendly. I was able to order the bag to my hotel in the US, thereby saving on shipping to Europe. Delivery was quick, even over the festive period. Great service overall - I'd shop at Stuart & Lau again.

Top Notch Quality, Unique Style I have a Cary Briefcase, which I purchased over five years ago and it is still going strong. The quality is top and the styling is great. Love that the branding is subtle and not obnoxious. I get compliments non stop. Definitely recommend it over the overpriced luxury and bland travel offerings.