Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

Can’t go wrong with the Cary and Monaco I own both the Cary and Monaco bags and couldn’t be happier with how they’ve held up since purchasing them over three years ago. It’s a testament to the quality of the materials and construction that they hardly look worse for wear—if anything, the leather handles have softened and make it more comfortable to carry. What’s more, the sharp, clever internal features really put S&L above its peers, imo.

Professional and sleek I have had various S&L products over the years. My favorite is the black backpack bc it's sporty and professional with the right amounts of pockets and storage. Sleek and professional without being a "Tumi warrior". Craftsmanship in all products is top notch!

Prompt and Excellent Customer Service Both times I have purchased a bag from S&L my questions have been answered by their team almost immediately. The Cary Briefcase is simply amazing quality and would highly recommend.

Great product, excellent customer service I bought the Cary Double briefcase as a gift, which was well-received and has been receiving lots of compliments while in use in London. In particular, I'd like to highlight Stuart & Lau's excellent customer service. The team always responded promptly to my emails and were helpful and friendly. I was able to order the bag to my hotel in the US, thereby saving on shipping to Europe. Delivery was quick, even over the festive period. Great service overall - I'd shop at Stuart & Lau again.