Warning. Do not place an order with this company. The rug we ordered arrived damaged. I informed the company and sent photographs. They refused to collect item or send label for a return. Told to send back at my expense to an address in Switzerland or USA at cost of £60. I phoned the company and said this was not acceptable. I was told to cut the loose threads from the rug and keep it. After sending over 15 emails and making a call to USA I did get a resolution. But, I should have read reviews before I placed an order. The company is not in the UK and the quality of the rug we received was very poor.

Single parent carer ripped off Single parent carer , housebound by disabilities myself . I bought a £69 rug but it was not big enough . It’s not a uk based company, so the name is very misleading - I found that out upon return , which cost £15 . So to date I’m £84 out of pocket , which to Rugs.not.uk is nothing but to me that’s a good weeks food shopping . Of course I’ve contacted them and I’ve had scattered responses ….3 days after their last ‘ don’t worry please wait ‘ email I’m still chasing them up for my money it’s been a month since I ordered the rug . I’m £84 out of pocket and no rug . DO NOT ORDER FROM THIS COMPANY !

Don't be fooled by the ".co.uk" website… Don't be fooled by the ".co.uk" website address. I purchased a rug for £79, when it arrived, the colours were nowhere near as vibrant as the pictures on the website. I enquired about returning it and was told it would cost me £61 as you cannot return them to their UK warehouse, they have to be sent to their warehouse in Switzerland or the USA........... I really wish I had looked at the "returns" section of their website first as I would not have ordered from them if that was the case. They did give me a "partial refund" of £24 but I'm still pretty much out of pocket with a rug that did not meet expectations

The 65% off The 65% off. The email for the sale said it was ending that day. However, when I went through to the payment page, it said there were still 2 and half days left of the 65% off. This was great news, as it gave me longer to think about my purchase. The rug arrived well packaged and we are very lease with it.

If you think it’s too good to be true … remember it is. Ordered a green rug … it’s not green or has ever seen the colour green. Pictures are VERY misleading. Not even worth the sale price let alone the over £200 original price tag. Only found out their actual location (NOT UK) after ordering so a return isn’t cost effective. Avoid!