LA
GBAgree with all the one-star reviews. Agree with all the one-star reviews. I didn’t realise it’s a US company. I ordered 11 days ago, it’s not arrived yet. No UK customer service number to call. I’m a bit suspicious of all the “Delighted” reviews.
Nick Millband
GBGenuine company, but outlandish carbon footprint UK storefront .co.uk for an American company, which can be misleading - they would do better to be more upfront about that (although they don't actually hide the fact) to ensure a less nerve-fraying experience for customers. Nevertheless, having ordered a Light Blue Vienna Square Rug, it arrived 5 days later, all the way from California via Memphis, in perfect condition. We are very happy with it, it seems good quality for the price, although having been mass produced in Turkey, then shipped to my home in UK via California it racks up a prodigious carbon footprint.
V Kleeman
GBNot UK based company, misleading Website doesn't make it clear this isn't a UK based company. I have only received messages saying there maybe delays in replying to emails and sending tracking information. I wish I had read reviews before ordering. The experience so far is not reassuring and if the rug is not suitable, it will cost too much to return . If my rug arrives and is ok I will amend my review but with the doubtful reviews, contact so far only stipulating delays I'm not hopeful.
Paul Smith
GBAlthough called Rugs UK - its abroad Although called Rugs UK, until you get to the end they are all shipped from America, and not all rugs can be viewed by the room viewer - not available on all rugs! So we wait to see if its as described and colour etc
Mrs Welch
GBFantastic range of gorgeous rugs Great website, huge choice of lovely rugs. Easy to use filters were very useful and saved me having to look through pages of rugs which did not fit my criteria. Delighted to find an all cotton rug in the colour I wanted, the size I wanted and the price I wanted. Excellent!!