Nick
GBPlease do not order from this company… Please do not order from this company if you are based in the UK. I wish I had read the reviews first. This company is not based in the UK and has no UK return facility. I received my rug today. The quality is truly terrible. The rug has already started to fray and is incredibly thin. It honestly doesn't look professionally made. There is dirt embedded in the material and out isn't worth the money I have paid for it. This company is misleading in all its correspondence and while the shipping was quick and efficient, my experience of their products is appalling.
Jaysee
GBGreat selection Plenty of rugs to choose from, in every imaginable size. The web site is easy to use and check out is easy. The only problem is trying to decide which rug to purchase. The delivery is usually quite fast, and we have had no problems with anything that we have ordered. So definitely recommend.
Ann Aslan
GBNice rug but Ordered a 6ft x 6ft rug and when it came it's lovely lucky it was exactly the colours I wanted, but I don't think I would order again just incase the colour wasn't what I thought seeing the company isn't based in the UK dispite the rug.co.uk. title..as it's to expensive to return abroad..and I didn't realise it wasn't UK based..
Paul Smith
GBAlthough called Rugs UK - its abroad Although called Rugs UK, until you get to the end they are all shipped from America, and not all rugs can be viewed by the room viewer - not available on all rugs! So we wait to see if its as described and colour etc
customer
GBWarning. Do not place an order with this company. The rug we ordered arrived damaged. I informed the company and sent photographs. They refused to collect item or send label for a return. Told to send back at my expense to an address in Switzerland or USA at cost of £60. I phoned the company and said this was not acceptable. I was told to cut the loose threads from the rug and keep it. After sending over 15 emails and making a call to USA I did get a resolution. But, I should have read reviews before I placed an order. The company is not in the UK and the quality of the rug we received was very poor.