Ordered parts, quick delivery Ordered parts for brushcutter and delivered quickly. Only slight negative was I didn't get an order acknowledgement or email response so didn't know if order was ok until the parts arrived. But arrive they did, so no real compaints.

Quality Back Up Service I have owned my Tanaka hedge trimmer for 22 years so I didn't expect to be able to get parts for such an old machine. Tanaka spares had everything I needed as well as sending them very quickly. Once I've fitted the parts I hope it will go on for another 22 years. It's a very high quality engineered machine.

Tanaka made it easy to do business with them Finding what I needed on the website was easy, ordering it was easy, the price of item and postage was reasonable, the despatch was the same day despite ordering quite late, and the quality of the item and packaging on receipt was strong. What's not to like!? Tanaka made it easy to do business with them.

Good Service The ordering process was easy, feed back was given of my order, my only small comment is that it would improve the whole process if I was aware that the items were not in stock and would need to be obtained. The package was well wrapped when received.

Communication breakdown I looked over the technical drawing on the website which was all laid out numerically. Found the numbers I needed and order. It took quite a bit of time for my items to arrive. Immediately on opening the package I new it was the wrong casing for my machine. So I took photos of both the machine with the parts sent next to the machine and sent an email back to the company. I've heard nothing back whatsoever. I appreciate things might go wrong but it's been weeks now and still nothing. This is a machine I use which is a real inconvenience. Jason McKay Trim Yer Bush