Parts were ordered Thursday morning Parts were ordered Thursday morning, they arrived Friday afternoon. It doesn't get any better than that. Great easy to use website, if Tanaka can do it why can't everyone else.

Communication breakdown I looked over the technical drawing on the website which was all laid out numerically. Found the numbers I needed and order. It took quite a bit of time for my items to arrive. Immediately on opening the package I new it was the wrong casing for my machine. So I took photos of both the machine with the parts sent next to the machine and sent an email back to the company. I've heard nothing back whatsoever. I appreciate things might go wrong but it's been weeks now and still nothing. This is a machine I use which is a real inconvenience. Jason McKay Trim Yer Bush

old item in stock + delivered quickly Only a small rubber fuel pipe required, but pleased to find it in stock (even for quite an old strimmer) and delivered quickly.

Landscaper Bramhall One phone call, got part number went online ordered 2 days later arrived. Outstanding service.👍👌 Back up and running in 2 days.

Just ordered a petty item so ordered… Just ordered a petty item so ordered two. Expected it to be a couple of weeks, not so arrived within a couple of days and hay presto my Tanaka hedge trimmer is back up and running. By the way this has to be one of the best pull cord hedge trimmers I have used.