Excellent Customer Service I first reached out to customer service about the ordering process and methods of payment. The response was fast, extremely helpful, and kind. The order process was seamless and it felt as though my order was a priority as I got a shipping notification the same day!

Great customer service and long lasting product I ordered a new cover for our comfy sac but wasn’t sure what size we have. We’ve had this one for many years, it’s in great shape and we’re only looking for a color change. I called in after hours and left a message. When I received the return call the next morning the person immediately identified themselves and said they were returning my call. I appreciated that because I frequently get spam calls from other places and didn’t recognize the number. I’m glad I picked up. Looking forward to our new cover.

Order Lost - Replaced Immediately There was a delivery problem early on that was not the Comfy Sack's fault (FedEx screwed up). The customer service rep Janice was super nice and helpful in resolving the delivery issue and even offered to reimburse part of the cost for the inconvenience. Comfy Sacks went above and beyond to make sure my order was complete and that I was satisfied with my order and delivery, which I definitely am. I cant say enough about their customer service. Amazing! Thank you!! (and thank you for the generous bonus :-))

Cannot thank you enough Cannot thank you enough! We ordered our comfy sack without measuring the space we intended to place it (don't do that!) It has taken us quite a bit of time to find what works for our space, but Comfy Sack's customer service could not have been more helpful throughout the process.

I ordered a 7ft bean bag on Tuesday of… I ordered a 7ft bean bag on Tuesday of last week with the quick ship option for $19 extra dollars. They didn't even put it in processing all that week or have a tracking number for me until the next Monday! Over a weeks worth of time.. Now it says it will be here this Thursday. The websit says 1-4 days with quick ship.. that was a lie.. Update: Problem corrected, Brad called explained everything to me, honest mistake was upset because I didn't have an ETA on arrival. Other than that, very satisfied, customer service ia awesome Brad is the MVP.