Poor service More than a week passed before the order even began the shipping process. I never received any update for more than a week to explain the delay.

Very Helpful Support Reached out because my 7.5ft lounger was seeming a little less fluffy than it originally was. Contacted support to try to buy more stuffing, but they ended up sending me a refill for free. Amazing!

Flat sack, but fixed quickly! [ORIGINAL RATING 2/25/21: 3 STARS] We ordered 3 different bags. One 3ft, one 4ft, one 7ft. The 3- & 4-ft models are good on stuffing, but the the 7-ft sack doesn't. Even with a child laying on it instead of an adult, and after "fluffing up" the bag, it still goes flat. We did a lot to "air-out" the sacks when they arrived, and we have now waited the recommended 5 days but the problem persists. [UPDATE 3/1/21] ComfySacks responded quickly regarding my issue and is already shipping out additional foam fill for my 7-ft sack. When I sent them a picture of it they said "oh, yeah, that's definitely under-filled" and got right on it. Excellent customer service and I couldn't be happier! This is how customer service should be everywhere.

Great customer service and long lasting product I ordered a new cover for our comfy sac but wasn’t sure what size we have. We’ve had this one for many years, it’s in great shape and we’re only looking for a color change. I called in after hours and left a message. When I received the return call the next morning the person immediately identified themselves and said they were returning my call. I appreciated that because I frequently get spam calls from other places and didn’t recognize the number. I’m glad I picked up. Looking forward to our new cover.

Would order again. Had issues receiving emails, but was addressed by the team at Comfy. I appreciate them fixing the issue.