Exemplary Customer Service… I want to acknowledge a Customer Service Representative by the name of Janice…..In my estimation this woman went above and beyond her job description. I had an issue with a product I had previously purchased as a Xmas gift for my son. Her professionalism and communication skills are exemplary and her ability to reach a solution to my problem was completed in a short amount of time. As a consumer there r very few companies who hire and train their employees to handle consumers to the level that your company has. Your company should definitely recognize Janice as an invaluable Customer Service employee. Also, hats off to your HR Dept. for their skills in hiring and to your company for the product u manufacture. Carole Cima—North Huntingdon. PA.

High quality and excellent value! You won't find a foam sack of this quality at a better price. All seams are double stitched and the both the inner liner and outer cover is double zippered. -- That being said there's one small issue with the foam not decompressing all the way leaving some outer edges hard and uncomfortable. This however can be remedied with a little work, you can fish the pieces out and tear the hard parts off and after hearing of my experience with the hard foam the company got in contact with me and was happy to send replacement foam. Shipping was extremely fast, it arrived the very next day. Was initially disappointed because of the hard pieces, but it's easily fixed and overall now very pleased with an excellent value product.

Great customer service and long lasting product I ordered a new cover for our comfy sac but wasn’t sure what size we have. We’ve had this one for many years, it’s in great shape and we’re only looking for a color change. I called in after hours and left a message. When I received the return call the next morning the person immediately identified themselves and said they were returning my call. I appreciated that because I frequently get spam calls from other places and didn’t recognize the number. I’m glad I picked up. Looking forward to our new cover.

Order Lost - Replaced Immediately There was a delivery problem early on that was not the Comfy Sack's fault (FedEx screwed up). The customer service rep Janice was super nice and helpful in resolving the delivery issue and even offered to reimburse part of the cost for the inconvenience. Comfy Sacks went above and beyond to make sure my order was complete and that I was satisfied with my order and delivery, which I definitely am. I cant say enough about their customer service. Amazing! Thank you!! (and thank you for the generous bonus :-))

Would order again. Had issues receiving emails, but was addressed by the team at Comfy. I appreciate them fixing the issue.