Excellent Customer Service I first reached out to customer service about the ordering process and methods of payment. The response was fast, extremely helpful, and kind. The order process was seamless and it felt as though my order was a priority as I got a shipping notification the same day!

Poor service More than a week passed before the order even began the shipping process. I never received any update for more than a week to explain the delay.

Website and delivery were easy Website and delivery were easy and on time. I love the feel of the cover purchased but even after giving it days to fluff, it's not as fluffy as I'd hoped. Maybe buying additional fluff will help. Edit: Customer service was amazing and quick to get some additional fill sent to me! I think that will make all the difference!

Great customer service and long lasting product I ordered a new cover for our comfy sac but wasn’t sure what size we have. We’ve had this one for many years, it’s in great shape and we’re only looking for a color change. I called in after hours and left a message. When I received the return call the next morning the person immediately identified themselves and said they were returning my call. I appreciated that because I frequently get spam calls from other places and didn’t recognize the number. I’m glad I picked up. Looking forward to our new cover.

The best Sac in the house The comfy sac has been one of the best purchases we have made for our home. Due to covid we haven't been able to fully "use" our comfysac in a party environment, but we're looking forward to it! The tank video is what sold us, but the product as well as the customer service is what made us leave a review. We're excited to see all the service this sac gets ;)