Replacing a carpet with a small defect I called to replace a carpet that had a small manufacturing defect that couldn't be found until it was subjected to use. The company made an exchange and charged me only the difference --- I chose a higher-priced item. They gave perfect instructions on how to wrap and return the old carpet. The only issue with the old carpet was the fringe which came undone. Those things happen occasionally. Otherwise, it was a perfect complement to my room. The replacement is blow away and after the discount I was given, is well worth the difference in cost.

Ordering process went smoothly Ordering process went smoothly. Product delivered on time as promised. Quality of product matches the description on seller's website. Overall satisfied with process. However, the additional discount for providing email subscription was not done automatically. I received the discount code after the sale was completed.

I've been thrilled with Fine Rug's … I've been thrilled with Fine Rug's website - most notably by how many shots of each rug there are, with every one being completely "magnifiable" - and with the HD video showing every angle and close-ups of the rug. The assortment of rugs in every category is spectacular and very easy to peruse. My phone conversations with FRC's personnel have also been expedient and pleasant. I can't say enough about this company and their website.

Great service and tremendous value for… Great service and tremendous value for top quality, hand crafted, Persian rugs.

Happy Homeowner. My rug was delivered quickly to my… My rug was delivered quickly to my front door and securely wrapped against dirt, dust and rain. It was exactly as pictured and advertised. The rug was also heavier (thicker) than I anticipated and really like the feel underfoot. Couldn’t be happier with the product and service.