Replacing a carpet with a small defect I called to replace a carpet that had a small manufacturing defect that couldn't be found until it was subjected to use. The company made an exchange and charged me only the difference --- I chose a higher-priced item. They gave perfect instructions on how to wrap and return the old carpet. The only issue with the old carpet was the fringe which came undone. Those things happen occasionally. Otherwise, it was a perfect complement to my room. The replacement is blow away and after the discount I was given, is well worth the difference in cost.

I've had success ordering 2 rugs so… I've had success ordering 2 rugs so far. A little pricey, but the quality is definitely there. I wouldn't mind getting an annual email promotion as repeat customer. That said, they did offer 15% off my next purchase. The email responses to my questions were very much appreciated.

We love our new rug in our living … We love our new rug in our living room!!! We felt confident ordering it with all the detailed information provided on your website and after speaking with your representatives on the phone. The order process was professional, courteous and prompt. It couldn’t have been a better or easier process. Thank you!

I've been thrilled with Fine Rug's … I've been thrilled with Fine Rug's website - most notably by how many shots of each rug there are, with every one being completely "magnifiable" - and with the HD video showing every angle and close-ups of the rug. The assortment of rugs in every category is spectacular and very easy to peruse. My phone conversations with FRC's personnel have also been expedient and pleasant. I can't say enough about this company and their website.

We are very happy with our new oushak … We are very happy with our new oushak carpet. It lies in a large room on a unique handcrafted floor. We were concerned about carpet colors and unusual floor features complementing each other. Most quality oriental carpets look great, but are often the dominant feature in a room. The floor becomes merely the canvas or as a frame to a picture. After a month long search we saw our carpet online and knew it looked just right, provided the colors on the web page came close to reality. Your website recognized this concern, so we jumped on the sale price (yes, there is always a sale) and we are happy we got this unique item.