Everything about ordering from Fine Rug… Everything about ordering from Fine Rug Collection was as promised, from getting the rug within days of ordering to getting a refund on the first rug that I ordered and ended up returning. I spoke with one of the people working at Fine Rug Collection who was helpful and courteous. I called him back, and he greeted me by name. Ordering and customer service can't get any better than that!

Ordering process went smoothly Ordering process went smoothly. Product delivered on time as promised. Quality of product matches the description on seller's website. Overall satisfied with process. However, the additional discount for providing email subscription was not done automatically. I received the discount code after the sale was completed.

Happy Homeowner. My rug was delivered quickly to my… My rug was delivered quickly to my front door and securely wrapped against dirt, dust and rain. It was exactly as pictured and advertised. The rug was also heavier (thicker) than I anticipated and really like the feel underfoot. Couldn’t be happier with the product and service.

Mario went above and beyond! Purchased a beautiful hand knotted Oushak rug during their black Friday sale for my living area and it looks amazing. Mario was great, helped with multiple options and even helped with the color selection based on the color scheme of the room. Can't wait to purchase again!

SCAM - Ordered 2 rugs, credit card charged, no merchandise ever received! After reading all the reviews and being impressed with the quality of the website and videos, I purchased two large persian rugs from Fine Rug Collection in May 2022. They immediately charged my credit card, and sent a UPS Tracking Number. However, UPS notes that the "tracking number has been created, but the seller has not contacted us yet". I have called and emailed numerous times to ask about the status and there has been no response. So I have initiated an investigation by my credit card company and the charges have been reversed. Seems like a total scam to me.