Very good company Very good company, quite happy with our experience. We’ve bought 6 rugs, all matched well to the website pictures and descriptions. Customer support was very good when a discount was not properly applied. Delivery times were good.

I've had success ordering 2 rugs so… I've had success ordering 2 rugs so far. A little pricey, but the quality is definitely there. I wouldn't mind getting an annual email promotion as repeat customer. That said, they did offer 15% off my next purchase. The email responses to my questions were very much appreciated.

Replacing a carpet with a small defect I called to replace a carpet that had a small manufacturing defect that couldn't be found until it was subjected to use. The company made an exchange and charged me only the difference --- I chose a higher-priced item. They gave perfect instructions on how to wrap and return the old carpet. The only issue with the old carpet was the fringe which came undone. Those things happen occasionally. Otherwise, it was a perfect complement to my room. The replacement is blow away and after the discount I was given, is well worth the difference in cost.

Great carpet. Smooth delivery. Review for rug The rug we ordered was delivered in a timely fashion. The FedX driver helped me pull the heavy package into the house. The warm colors of the carpet brighten up our great room.

Happy Homeowner. My rug was delivered quickly to my… My rug was delivered quickly to my front door and securely wrapped against dirt, dust and rain. It was exactly as pictured and advertised. The rug was also heavier (thicker) than I anticipated and really like the feel underfoot. Couldn’t be happier with the product and service.