Eve Liu
GBsmooth warrenty My orbit irrigation time broke down. The warranty process was very smooth. They customer service processed my warranty and gave me a code for ordering a new one free of charge. This is a well trusted brand.
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Pat Wolf
GBThe service person was patient with us, The service person was patient with us while she asked us to do step after step functions with our Orbit Watermaster. While she put us on hold several times she always told us ahead of time and they were short times. We eventually figured out that while power was going into the timer, no power was coming out which made our unit unusable.
Jerry Jeffery
GBI called with my problem I called with my problem, they answered quickly and said they would call me back if I didn't want to hold. Less than 3 minutes they were talking to me and no AI, a real voice. After some basic questions, I was walked through the paperwork for a replacement at no cost to me. AMAZING
Santafeman
GBEasily found what I was looking for Easily found what I was looking for. Orbits representative was so helpful in finding an item to replace one that I already had. I’ve been extremely happy with orbit products in general. The timer for my drip irrigation is so important to me and the dual one is superior to the single.