Roy Elizondo
GBGood job Team As someone who once managed the customer facing operations of a large IT organization, I can appreciate the skill and patience demonstrated by the agents that assisted me. I also know that it takes a team, including good coaching, the right tools to put empowered service agents on the field. Good job!
Santafeman
GBEasily found what I was looking for Easily found what I was looking for. Orbits representative was so helpful in finding an item to replace one that I already had. I’ve been extremely happy with orbit products in general. The timer for my drip irrigation is so important to me and the dual one is superior to the single.
Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.
Donna Butchino
GBWarranty pricess. The initial call was for… The initial call was for troubleshooting a bad controller and the agent provided me with a warranty number but failed to tell me that i needed to place an order. The call today was to follow up and I was informed that I needed to place an order for tge replacement and enter the number. Tge agent assisted me with the process throughout before terminating the call. Thank you!
Kathy Carder
GBI was having problems getting my device to connect, batteries weren’t registering from the devise to the app. I was having problems getting my device to read the batteries. After buying new batteries, the device still wasn’t working. I used the chat feature in the b-hyve app to discuss trouble shooting. All attempts we tried failed, the device was declared defective, so I was given a warranty code to replace my device. This impressed me very much. Thank you.