AV
GBVery helpful and knowledgeable agent… Very helpful and knowledgeable agent who was thorough and quick to understand the issue and resolved it in a very timely manner. I am very pleased with the quality of service and will undoubtedly resort to Orbit for any future irrigation product needs.
Kathy Carder
GBI was having problems getting my device to connect, batteries weren’t registering from the devise to the app. I was having problems getting my device to read the batteries. After buying new batteries, the device still wasn’t working. I used the chat feature in the b-hyve app to discuss trouble shooting. All attempts we tried failed, the device was declared defective, so I was given a warranty code to replace my device. This impressed me very much. Thank you.
Dave G
GBExcellent Customer Support Had a problem with an XL-Stream hose end sprinkler leaking when shut off. E-mailed customer support and received a quick response with steps to replace the item at no cost to me. Always buy Orbit sprinklers and parts and will certainly continue to do that!
John
GBOutstanding service! Your representative who helped me today was outstanding! Very polite, pleasant, and professional! She helped me walk through what I needed to do on the website, And answered all my questions extremely well. I don’t have her name, but if you can figure out who it was, give her a big pad on the back.
Santafeman
GBEasily found what I was looking for Easily found what I was looking for. Orbits representative was so helpful in finding an item to replace one that I already had. I’ve been extremely happy with orbit products in general. The timer for my drip irrigation is so important to me and the dual one is superior to the single.