Eve Liu
USsmooth warrenty My orbit irrigation time broke down. The warranty process was very smooth. They customer service processed my warranty and gave me a code for ordering a new one free of charge. This is a well trusted brand.
Roy Elizondo
USGood job Team As someone who once managed the customer facing operations of a large IT organization, I can appreciate the skill and patience demonstrated by the agents that assisted me. I also know that it takes a team, including good coaching, the right tools to put empowered service agents on the field. Good job!
Margaret
USAwesome customer Service First off, the clarity of the speech of the person with whom I spoke. It’s so great not to have to struggle to understand! The person’s patience and determination to help me solve my problem. When they realized the unit was faulty, they initiated a replacement. They were awesome.
Donald R Thomas
USMy water timer leaks My water timer leaks. You verified it via video call and determined it needed replacing. Thank you. Your customer service person was very patient, knew the product and solved my problem quickly.
AV
USVery helpful and knowledgeable agent… Very helpful and knowledgeable agent who was thorough and quick to understand the issue and resolved it in a very timely manner. I am very pleased with the quality of service and will undoubtedly resort to Orbit for any future irrigation product needs.