Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.
Ashman Beecher
GBThe timer came a little earlier than was originally scheduled The timer came a little earlier than was previously scheduled. I have a bit of problem at first understanding the instructions but after reading through it carefully, it was easy as 1 2 3. It is working properly without any problems.
TT
GBWoah Woah. Just wow. Orbit’s exceptionally made products are only outdone by their industry leading warranty program. In a world where customer-care systems are intentionally designed to send the customer in infinite loops (to make the customer give up on a warranty claim), Orbits warranty claim system is too good. Woah. Beyond impressive. More than anything else, this is a matter of principle for me. You’ve got my life long loyalty.
Roy Elizondo
GBGood job Team As someone who once managed the customer facing operations of a large IT organization, I can appreciate the skill and patience demonstrated by the agents that assisted me. I also know that it takes a team, including good coaching, the right tools to put empowered service agents on the field. Good job!
Eve Liu
GBsmooth warrenty My orbit irrigation time broke down. The warranty process was very smooth. They customer service processed my warranty and gave me a code for ordering a new one free of charge. This is a well trusted brand.