Roy Elizondo
GBGood job Team As someone who once managed the customer facing operations of a large IT organization, I can appreciate the skill and patience demonstrated by the agents that assisted me. I also know that it takes a team, including good coaching, the right tools to put empowered service agents on the field. Good job!
Eve Liu
GBsmooth warrenty My orbit irrigation time broke down. The warranty process was very smooth. They customer service processed my warranty and gave me a code for ordering a new one free of charge. This is a well trusted brand.
Ashman Beecher
GBThe timer came a little earlier than was originally scheduled The timer came a little earlier than was previously scheduled. I have a bit of problem at first understanding the instructions but after reading through it carefully, it was easy as 1 2 3. It is working properly without any problems.
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Pat Wolf
GBThe service person was patient with us, The service person was patient with us while she asked us to do step after step functions with our Orbit Watermaster. While she put us on hold several times she always told us ahead of time and they were short times. We eventually figured out that while power was going into the timer, no power was coming out which made our unit unusable.