N. Jim Murphy
GBHappy with the process.. I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make a decision. He walked me through the order; it was mostly painless - except for having to pay at the end. Now, I'm just waiting for delivery. Good work, folks.... I will refer you to others
Barbara
GBGreat Customer Care Had a problem trying to order on line so I called to get some help. Easily reached a live person who handled my issue flawlessly. My grill cover was received within the time frame quoted and was $10 less at Kick Ass Grills than other stores. Would definitely order from them in the future.
Richard Dupont
GBKick Ass Customer Service Matt, Julie, Karen, and Vince were there the entire way with great communication during the ordering and shipment process. I ordered a cart and gas grill - it arrived damaged. I took pictures of the damaged parts and Kick Ass Grills quickly sent out the replacement parts. The Blaize pit is extremely high quality - looking forward to years of use! Thanks, it's nice to know that true customer service still exists!
Ricky
GBArrived in a good strong package and… Arrived in a good strong package and the product works well
William
GBComing back for another order I originally purchased my grill and some accessories from Kick Ass Grills back in 2017. I was cleaning my grill the other day and noticed that my seer burner was starting to fail, so I thought that I had better order a replacement. These guys are terrific to work with and surprised me with an early delivery. I highly recommend Kick Ass Grills for your consideration.