Jason
GBFantastic from Start to Finish The ordering experience through the website was easy and they had both outdoor fridge models I needed where others did not. Knowing that the fridge models were hard to find I even called the day after my order to make sure they actually had them. They called their warehouse, confirmed they were indeed in stock and that I'd receive them shortly. Sure enough I received the shipping confirmation that day and received both refrigerators exactly 7 days after ordering them...and that included the Thanksgiving holiday in between those!
Rose
GBGreat customer service! The Kick Ass Grill team were very quick to respond to all the questions we had regarding our purchase. They process our order that same day and I had it sitting on my doorstep within 2 to 3 days. Very impressed!
Ricky
GBArrived in a good strong package and… Arrived in a good strong package and the product works well
Loch
GBHad to cal multiple times to get update… Had to cal multiple times to get update on when products would ship. Was told multiple times they incorrect dates and would have to follow back up since nothing arrived when I was told. Would also be told from reps they would get back to me with information as to when items would be coming in or shipping out but would never hear back so I would have to follow back up myself. Probably contacted customer service 10 times and still haven’t received my products that were supposed to ship multiple weeks ago. Also I still don’t have an accurate date when the grill is supposed to arrive.
kim
GBI reviewed my account to see when the… I reviewed my account to see when the items I ordered would be delivered. One item was listed as temporarily discontinued however I was still charged for it. I called the number on your site. Spoke with Vince regarding why I would be charged for something that was discontinued. He advised me that the 2 items I ordered would be shipped today. One of the items was listed as arriving (at least by) 3/18/24 which was a week ago. The other item (the one that was supposedly unavailable) was schedule to be here no later than3/26/24, today is 3/25/24. Needless to say it is not going to be here on 3/26/24.