Timothy
GBWin/win/win! Grill part I needed was priced competitively, in stock and delivered even faster than promised!
Richard Dupont
GBKick Ass Customer Service Matt, Julie, Karen, and Vince were there the entire way with great communication during the ordering and shipment process. I ordered a cart and gas grill - it arrived damaged. I took pictures of the damaged parts and Kick Ass Grills quickly sent out the replacement parts. The Blaize pit is extremely high quality - looking forward to years of use! Thanks, it's nice to know that true customer service still exists!
DANIEL
GBReady to deliver unlike other vendors i tried. I went through two other vendors looking for a specific grill only to be informed days later that they were out of stock despite their ads claims. Kick Ass took my order and delivered in four days.
Loch
GBHad to cal multiple times to get update… Had to cal multiple times to get update on when products would ship. Was told multiple times they incorrect dates and would have to follow back up since nothing arrived when I was told. Would also be told from reps they would get back to me with information as to when items would be coming in or shipping out but would never hear back so I would have to follow back up myself. Probably contacted customer service 10 times and still haven’t received my products that were supposed to ship multiple weeks ago. Also I still don’t have an accurate date when the grill is supposed to arrive.
Ken
GBRepresentative help me with exactly… Representative help me with exactly what I needed. I have an old primo so was not sure what to order . The guy put me on the right parts to order.