Grill Collection is a scam Grill collection is a scam. They advertise fair prices with free shipping over $300. I made a purchase, completed payment, then received innumerable updates over the first 5 days including pledges that their patrons' satisfaction is their highest priority. They then had the audacity to send me an email stating that shipping for my $350 item is $420, but that they'd pay 50% and only charge me $220 for shipping. First, half of 420 is 210. Secondly, this approach to scamming customers is not only unethical, but also illegal. I'm waiting to hear back from their customer support. But I will not hesitate to contact the BBB if they try to overcharge or to cancel my order. I encourage all readers to take the same approach.

I would use Grill Collection again! All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.

Definitely will order again Order submitted and was backordered, but the company reached out with a timeline to make sure it still worked for me. I received timely updates and the grill arrived in the expected timeframe I was given. Perfect condition and the grill was packaged and shipped with care. I had not shopped at Grill Collection online prior to this purchase and was a bit nervous for a large amount, but would not hesitate for future orders. Very happy with my overall experience.

Broilmaster parts I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.

Wanted to place an order for a green… Wanted to place an order for a green mountain grill part, entered all the necessary info, then found out shipping is flat rate cost of 59.99 on a 3.00 part. Sent numerous emails to customer service with no response. Shipping on anything under 200.00 is still 59.99. The shipping costs are ridiculous. Would never recommend this place to anybody, if I could give them minus stars I would. Place is a complete joke. Don't waste your time or money.