Did not receive the drawer I ordered Did not receive the drawer I ordered; an incorrect drawer was delivered instead. Now it's a hassle trying to get my originally ordered drawer and return the incorrect sized drawer. And, to top it off, Grill Collection is charging me for returning the incorrect item!

Quick order, delivery and great price of Primo pizza insert Thank you so very much for the quick order and delivery of our Primo oval pizza insert for our Primo grill. I had decided late to order this as a gift for my husband’s birthday a week prior to his birthday. I had checked other options for ordering and I’m so happy I went with Grill collection as they delivered prior to his birthday based on the window of delivery dates given when I placed the order. Many other websites stated delivery dates that would have arrived too late and even contacted local BBQ store that couldn’t promise delivery prior to my requested date and would also have charged shipping. The price was more competitive to the other website options. Lastly, I received an email following up after delivery of item which is much appreciated. I’m finally getting around to do a review. I would use Grill collection again for sure!!!

Broilmaster parts I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.

Grill Collection is a black hole Grill Collection is a black hole. They appear to be legit but they took my order and sat on it. While having an email saying it was ready to be shipped, nothing happened, except getting endless marketing emails. Finally sent a message canceling the order--no response. Ordered the same item from a different vendor and it it already on its way with UPS tracking. Would avoid this vendor.

Wanted to place an order for a green… Wanted to place an order for a green mountain grill part, entered all the necessary info, then found out shipping is flat rate cost of 59.99 on a 3.00 part. Sent numerous emails to customer service with no response. Shipping on anything under 200.00 is still 59.99. The shipping costs are ridiculous. Would never recommend this place to anybody, if I could give them minus stars I would. Place is a complete joke. Don't waste your time or money.