Wanted to place an order for a green… Wanted to place an order for a green mountain grill part, entered all the necessary info, then found out shipping is flat rate cost of 59.99 on a 3.00 part. Sent numerous emails to customer service with no response. Shipping on anything under 200.00 is still 59.99. The shipping costs are ridiculous. Would never recommend this place to anybody, if I could give them minus stars I would. Place is a complete joke. Don't waste your time or money.

Stay away from this company Truthfully, worst buying experience ever. I would stay away from these people. Purchased two items on December 10. Several days later I was told they were backordered until December 20 and then until January. When the items showed up, the delivery guy would not let me inspect them and I was told I had to inspect them before accepting them. Delivery guy left to return them to the warehouse and then I was told shortly thereafter that I have to pay over $500 to have them redelivered. The entire process is flawed and incredibly unprofessional. Truthfully, I don’t think this company has any people working in the United States has all the support conversations were from across the world. I would stay away from this company.

Quick order, delivery and great price of Primo pizza insert Thank you so very much for the quick order and delivery of our Primo oval pizza insert for our Primo grill. I had decided late to order this as a gift for my husband’s birthday a week prior to his birthday. I had checked other options for ordering and I’m so happy I went with Grill collection as they delivered prior to his birthday based on the window of delivery dates given when I placed the order. Many other websites stated delivery dates that would have arrived too late and even contacted local BBQ store that couldn’t promise delivery prior to my requested date and would also have charged shipping. The price was more competitive to the other website options. Lastly, I received an email following up after delivery of item which is much appreciated. I’m finally getting around to do a review. I would use Grill collection again for sure!!!

Napoleon Prestige 500-ss3 Best price,customer service was very helpful and gave me an extra $25 discount. Shipping was fast,I want the grill by Christmas and before promotion end,spring is approaching in hurry.So I ordered about 10 day before Christmas,with everybody shop online and Holliday I didn't think it will arrive on time?.Suprisely it arrived on Thursday 24!!! Thanks 🙏🙏🙏 Highly recommended shopping at GrillCollection

Grill Collection is a black hole Grill Collection is a black hole. They appear to be legit but they took my order and sat on it. While having an email saying it was ready to be shipped, nothing happened, except getting endless marketing emails. Finally sent a message canceling the order--no response. Ordered the same item from a different vendor and it it already on its way with UPS tracking. Would avoid this vendor.