Great experience Great experience. Found a grill I wanted and had a question about shipping time. Customer service was responsive, friendly and transparent. My grill arrived in a few weeks despite limited inventory and I love it (I ordered a Napoleon Prestige Pro 600 series). My only piece of constructive feedback is that the website looks sketchy and outdated which gave me pause initially but I had a great experience.

I would use Grill Collection again! All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.

Grill Collection is a scam Grill collection is a scam. They advertise fair prices with free shipping over $300. I made a purchase, completed payment, then received innumerable updates over the first 5 days including pledges that their patrons' satisfaction is their highest priority. They then had the audacity to send me an email stating that shipping for my $350 item is $420, but that they'd pay 50% and only charge me $220 for shipping. First, half of 420 is 210. Secondly, this approach to scamming customers is not only unethical, but also illegal. I'm waiting to hear back from their customer support. But I will not hesitate to contact the BBB if they try to overcharge or to cancel my order. I encourage all readers to take the same approach.

Quick order, delivery and great price of Primo pizza insert Thank you so very much for the quick order and delivery of our Primo oval pizza insert for our Primo grill. I had decided late to order this as a gift for my husband’s birthday a week prior to his birthday. I had checked other options for ordering and I’m so happy I went with Grill collection as they delivered prior to his birthday based on the window of delivery dates given when I placed the order. Many other websites stated delivery dates that would have arrived too late and even contacted local BBQ store that couldn’t promise delivery prior to my requested date and would also have charged shipping. The price was more competitive to the other website options. Lastly, I received an email following up after delivery of item which is much appreciated. I’m finally getting around to do a review. I would use Grill collection again for sure!!!

Poor experience and glacial pace As far as I can tell, this is just a dropship company that orders directly from the factory in China and doesn't maintain warehouse stock. While they did eventually fulfill my order, it took over 7 months and a dozen follow-up emails. Overall, I don't recommend this company and won't do any future business with them. To add more detail: I placed an order in August 2023 for 4 grill accessories (a wok, a wok ring, a griddle, and some drip pans). They emailed that the items were backordered and would arrive in December, 4 months later; I replied that was unacceptable and I'd like a refund. Suddenly 2 of the 4 items were available to ship immediately, which I agreed to and received within a month. But it took until March of 2024 (7 months!) and multiple back and forth emails (including ignored requests for refunds on the outstanding items) before I received the final two items. To their credit, I did eventually receive all of the items that I purchased. But the experience was horrible, took forever, and I wouldn't recommend them. I'd be particularly wary of giving them hundreds of dollars for a grill.