They corrected my mistake I inadvertently listed another hospital that she had been at previously as the place for this delivery. They recognized my mistake and worked to make sure the flowers were delivered to the correct destination. My Aunt (the patient) sent a picture of the bouquet (she is in Wi. and I am in NC). They were beautiful. Thank you.

Intended to send flowers to a family… Intended to send flowers to a family member on the hospital. The flowers weren’t delivered. Hoping they make good on getting them out tomorrow Of I had been informed earlier I could have gotten them delivered by another company. I am still hoping tomorrow works out and then I will revise my opinion and review.

The service was tremendous The service was tremendous! Being rushed and emotional I made a few mistakes on the order. They caught the mistake(s), rectified the order and were very kind, patient and professional.

Very disappointed with the final outcome, Very disappointed with the final product. I has chosen an all lavendar (final cost over $90.) and I was told, "The flowers you chose were not available, we'd like to make a Designer's Choice arrangement of equal value instead, may we do that? I asked, could you tell me what flowers you'd be using in place of. Answer, The floral designer will make something they feel is appropriate using the fresh seasonal flowers that are available, filled to an equal value. I asked please send me a photo of finished product. Florist One Customer Service responded: We are happy to request a picture but cannot guarantee one. I did not get one. I did respond that is important to have lavender in th arrangement please. They responded; We will request lavender. Next I received a text that order had been delivered. My friend sent me a overhead photo! It had (6) roses & wax flowers (pink) but a very sad looking arrangement. Not a tight arrangement, or lush. Almost rushed looking. Wish I could add a attachemnt for you to see along with the orginal online photo, it was a front shot with 6 roses, looking full and lush. Sure you can see what I ordered in the first place. Not a happy girl.

Poor customer service I ordered birthday flowers two weeks ahead of the chosen delivery date. My order was accepted. One day before the delivery date, I was notified the local florists associated with this site could not make the delivery. I am now scrambling to find an alternative gift that can be overnighted to reach the recipient on her birthday.