Poor customer service I ordered birthday flowers two weeks ahead of the chosen delivery date. My order was accepted. One day before the delivery date, I was notified the local florists associated with this site could not make the delivery. I am now scrambling to find an alternative gift that can be overnighted to reach the recipient on her birthday.

Disappointed, in the circumstances. I had believed the flowers would be delivered today since the order was placed on time. I just received an email that because of the holiday (which is tomorrow), the local florists have declined being able to deliver, as hoped. I do not reside in the US and was just visiting for a while. My hostess was very kind and so I had wanted that the flowers be delivered before I leave tonight, so I could witness her surprise when she receives them. Unfortunately, I am told this is not possible after payment has been effected so I have asked that the flowers be delivered even in my absence, after I have left the country.

Very disappointed with the final outcome, Very disappointed with the final product. I has chosen an all lavendar (final cost over $90.) and I was told, "The flowers you chose were not available, we'd like to make a Designer's Choice arrangement of equal value instead, may we do that? I asked, could you tell me what flowers you'd be using in place of. Answer, The floral designer will make something they feel is appropriate using the fresh seasonal flowers that are available, filled to an equal value. I asked please send me a photo of finished product. Florist One Customer Service responded: We are happy to request a picture but cannot guarantee one. I did not get one. I did respond that is important to have lavender in th arrangement please. They responded; We will request lavender. Next I received a text that order had been delivered. My friend sent me a overhead photo! It had (6) roses & wax flowers (pink) but a very sad looking arrangement. Not a tight arrangement, or lush. Almost rushed looking. Wish I could add a attachemnt for you to see along with the orginal online photo, it was a front shot with 6 roses, looking full and lush. Sure you can see what I ordered in the first place. Not a happy girl.

The service was tremendous The service was tremendous! Being rushed and emotional I made a few mistakes on the order. They caught the mistake(s), rectified the order and were very kind, patient and professional.

The only thing I disliked was their… The only thing I disliked was their replacement choices for the flowers they didn't have in stock. The rest was very nicely done, the colors were good and the delivery was on time. Also the card was written correctly which I greatly appreciated. I would definitely use this company again should the need arise.