A great customer service experience … A great customer service experience with Landscaper Outlet. I was in need of 4 planters in a hurry. I was able to get a hold of a live person and we worked through the shipping details to get the pots much earlier than expected. Thanks so much for a wonderful experience. Amy Sublette, Owner Ryan Homes Inc. Denver, CO

Honest service The manufacturer of our chosen fountain had an issue with making the fountain we chose but Landscaper Outlet wrote us a personal email right away. They are working closely with us to work around the problem. I really appreciate the personal and knowledgeable service. Matt is really trying to take care of our needs.

Poor Outcome but w/ Responsive Customer Service I made a purchase and didn't get any shipping confirm for 2 weeks. I called and was told that the item was out of stock from their suppliers and they would research the issue and call me back. Sure enough someone did and gave me a time frame of when our items would arrive. Because of the customer service provided, I didn't mind the delivery delay. However, when I received my product it was not as described on the website and the manufacture had changed the size of the product. I felt that LandscaperOutlet had done a poor job in staying informed of product changes and delays. They offered a full return and a discount on a future purchase. Due to the time frame I was stuck with what I had purchased because it was pointless to return and buy something else in time and it ended up costing me more money to change our landscape designs to accommodate the smaller products. What I really wanted was a credit to my account for all the trouble and false expectations! I appreciated that someone took ownership of my inquiry, followed-up, and set expectations on both issues but overall I wouldn't shop with this company again.

Beautiful Vase! The vase we ordered arrived in a timely manner and it’s beautiful. My husband and I could not believe how the vase was packaged so meticulously and perfect. Thanks for your great service and also a big thanks to your customer service dept for replying so quickly to my email. Would definitely order again from Landscaper Outlet.

Concrete garden frogs were great! Concrete garden frogs were great! Lot of detail. Arrived perfect in their fantastic over packed packaging! Thanks. We will order again.