They were great to deal with in every… They were great to deal with in every respect. After I bought the unit I noticed that one of the big box stores had the same unit for a few hundred dollars less. When I contacted Wood Splitter Outlet, they looked at the advertised price and more or less gave me a refund for the difference from what I paid. They did the same when I noticed the replacement blades on sale from yet another company. They stand by their prices and are very responsive. Also, the chipper arrived in only a few weeks after I ordered it. I would definitely buy from them again as their customer service is top notch! John

All aspects of transaction were good, except... All aspects of transaction were good, except one - UPS freight is the only delivery option. UPS delivery is clearly stated as curbside, which means where your driveway meets the street. You need to a way to move a 450 lb. crate. The chipper itself is powerful, with heavy duty construction. The price was good and well worth spending extra - it does the job as advertised.

Great Communucation Great Product It was a pleasure to do business with Wood splitter outlet. All questions were answered in the chat window and the Boss 16 ton log sptitter works incredibly well!

just very poor experience all they way around Not the greatest experience. Was shipped later than expected . So waited an extra week . Then when it finally arrived was missing a vital hose for operation. Then instead of overnighting the hose I waited another week. And It was shipped with hydro fluid in hoses that when uncrated leaked all over my pavers on driveway.. and the kicker is I thought I was buying a splitter with an 8 hp engine and showed up with 7hp So basically poor experience all the way around...Ryan was somewhat helpful but I as the customer was the one calling to figure what was going on.. poor way to run a business . If I ran my restaurant how they conduct business I would not have stayed in business very long...such an ordeal I haven't even used it yet just because of the long drawn out bad experience all the way around...

The service from WSO was five star… The service from WSO was five star excellent but the issue we had with the oil seal was the engine manufacturers issue. I elected to not press the issue any further as our repair was satisfactory and I have too much on my plate now but the machine works fantastic and performs exactly as described.