Customer service Customer service? Waiting until it's out for delivery to tell me a signature is required isn't customer service. Using a delivery vendor that doesn't show up when they say isn't customer service. Waiting days for a response isn't customer service. I don't know if there product is junk or not, it's sitting back in their warehouse, and I've been waiting over 2 weeks for a response back. Maybe they call that customer service where they're from, but I think most people call it something else.

awesome customer service Called up today about my recently purchased super flower cabinet and we greeted by sales rep. McMahon. He was Patient friendly and knowledgeable help with all my questions recommended supplies and nutrients suited to my ideals and help me to understand my system and its uses and how to avoid common hydroponic problems. He went beyond the call of duty with me and the help I needed cant recommend him and them enough.

Order was very late without follow-up Order was very late without follow-up. Due to being late I had asked for coordination for delivery as I have upcoming travel which was ignored. Package arrived fine although a 10-port power strip was on back order? I guess I don't understand how an alternative powerstrip couldn't be provided. The whole thing felt lazy. For how much I spent, I received McDonalds level customer service.

Easy/Understandable Honestly, I can’t get anything in-stock or delivered on time these days so I assumed somewhat of a wait time on shipping. That aside, the package arrived with all components accounted for. Packaging was discrete and minimal for a 9x5 (greatly appreciated). Set-up is smooth and easy to follow. I’ve gotten a lot of great input from McMahon after point of sale which is far more than I expected in terms of customer care. I’m really happy with the unit and looking forward to more expert guidance. Hope some things ease up for people, but this thing is quite simple to set-up especially for a beginner like myself.

Amazing service, amazing products I have only just received and setup my tent, hoping to have some growth in the next couple weeks. McMahon was paramount in my decision to purchase the item I did and made myself and my wife feel very comfortable during the process. We are new to growing but feel the ongoing advice will be tremendous. Highly recommend!!