Excellent service from McMahon Newton I recently setup a SuperNova Smart Grow Closet for a project at a college. During setup, we found that a student had caused damage to the pipes on top of the hydroponics kit. I contacted SuperCloset and received a prompt response from Sales Manager, McMahon Newton. He really went above and beyond to help find replacement parts, and went through considerable trouble in dealing with difficulties we had at the college in the purchasing process. Thank you, McMahon!

Super Flower Cabinet Overall my experience started off great. The packaging and delivery were high quality. Setup directions for the cabinet were easy to follow and execute. The cabinet, carbon cans, light, and circulation fan are as advertised except the following exception. With the light on, light leaks out of the cabinet around the doors. Door seal could be upgraded in quality and function so the cabinet could truly be stealth. Now to my grievance, the controller! The web page says “you can now manage your growing system via your smart phone or tablet.” When I downloaded the smart plug app, I was forced to make an in app purchase to get functionality. Desiring the ability to manage my system, I paid the fee. I then tried to connect the smart plug to the app via bluetooth. After multiple attempts across two days. I requested a refund for the in app purchase, deleted the useless app, and abandoned the idea of remote grow system management.

My Superbox has been great My Superbox has been great! My grow is going well and everything was easy to get set up and running. I will admit that I had an equipment problem but Debbie Ferrin, my grow associate, was right there with a more than satisfactory solution. I recommend Super closet for anyone looking for a plug and play growing experience.

Customer service Customer service? Waiting until it's out for delivery to tell me a signature is required isn't customer service. Using a delivery vendor that doesn't show up when they say isn't customer service. Waiting days for a response isn't customer service. I don't know if there product is junk or not, it's sitting back in their warehouse, and I've been waiting over 2 weeks for a response back. Maybe they call that customer service where they're from, but I think most people call it something else.

Mini fridge? Mining rig? Homebrew server? These folks provide a complete, turnkey setup. All you need to provide are tomato seeds or seedlings, water, and time, and you have gravy for every bout of 3am munchies you'll ever have. My Closet looks wonderful. It's well built, sturdy, and, depending on how you accessorize, can hide in plain sight. The filter has a decent hum to it, so I currently have an old monitor and keyboard on top and even more cords behind it. A nice little floor runner is draped over it, hiding the handle. It's a Linux server running blah blah blah if anyone asks. Discreet and so much easier than putting your own thing together, yet not significantly more pricey. Definitely an investment, but a safe one with guaranteed returns. Customer service, resources, and education are top-notch, too. If you live in a state that hates tomatoes and its residents, the Supercloset might be perfect for you. It is for me.