Customer service Customer service? Waiting until it's out for delivery to tell me a signature is required isn't customer service. Using a delivery vendor that doesn't show up when they say isn't customer service. Waiting days for a response isn't customer service. I don't know if there product is junk or not, it's sitting back in their warehouse, and I've been waiting over 2 weeks for a response back. Maybe they call that customer service where they're from, but I think most people call it something else.

Easy/Understandable Honestly, I can’t get anything in-stock or delivered on time these days so I assumed somewhat of a wait time on shipping. That aside, the package arrived with all components accounted for. Packaging was discrete and minimal for a 9x5 (greatly appreciated). Set-up is smooth and easy to follow. I’ve gotten a lot of great input from McMahon after point of sale which is far more than I expected in terms of customer care. I’m really happy with the unit and looking forward to more expert guidance. Hope some things ease up for people, but this thing is quite simple to set-up especially for a beginner like myself.

Mini fridge? Mining rig? Homebrew server? These folks provide a complete, turnkey setup. All you need to provide are tomato seeds or seedlings, water, and time, and you have gravy for every bout of 3am munchies you'll ever have. My Closet looks wonderful. It's well built, sturdy, and, depending on how you accessorize, can hide in plain sight. The filter has a decent hum to it, so I currently have an old monitor and keyboard on top and even more cords behind it. A nice little floor runner is draped over it, hiding the handle. It's a Linux server running blah blah blah if anyone asks. Discreet and so much easier than putting your own thing together, yet not significantly more pricey. Definitely an investment, but a safe one with guaranteed returns. Customer service, resources, and education are top-notch, too. If you live in a state that hates tomatoes and its residents, the Supercloset might be perfect for you. It is for me.

Excellent service from McMahon Newton I recently setup a SuperNova Smart Grow Closet for a project at a college. During setup, we found that a student had caused damage to the pipes on top of the hydroponics kit. I contacted SuperCloset and received a prompt response from Sales Manager, McMahon Newton. He really went above and beyond to help find replacement parts, and went through considerable trouble in dealing with difficulties we had at the college in the purchasing process. Thank you, McMahon!

Debbie has been extremely helpful… Debbie has been extremely helpful throughout the grow process. When my second attempt at a harvest appeared to be dwindling and other people (separate from SC) told me to start over, Debbie walked me through a rough patch and lead me to a successful harvest. I couldn't be more thankful!