REFUND policy unacceptable! REFUND policy unacceptable!! I've reached out two times over the course of four days via chat and still have not received any return shipping information. The process is extremely inefficient and time consuming. Will most likely not order from Urbilis again.

I ordered some chairs and order was… I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refund

Terrible policies for returns I ordered two items. One was perfect. One was too large. I wanted to exchange the too large item for a smaller size. The company doesn't do exchanges so I had to return one item and place an entirely new order. Annoying. Then, instead of providing me with a return shipping label, they had to arrange pick up -- with a day lag every time we communicated. Annoying. As a result of some miscommunication, it turned out to be easier for me to ship the item back myself at my cost. Annoying. Then, once the return is received, I am charged a substantial restocking fee + a portion of the outbound shipping. Annoying. I'd think if a customer was exchanging an item, there could be some accommodation on the restocking fee.

European Planter Great experience. I had a few questions and Lindsay was extremely helpful. The planter was delivered in a timely manner. It was exactly what was presented to me. My wife and I are very happy. I would not hesitate to order from this company again. Perfect condition and free shipping. Could not be more satisfied. Thanks Lindsay

Amazing Customer Service Special thanks to Lindsay who has worked with me on all my purchases. She has been patient friendly and professional through the whole process. The products I have purchased are beautiful and seem of good quality. I will highly recommend Urbilis.