Ordered a Napoleon grill from… Ordered a Napoleon grill from BBQGrills.com and the grill arrived timely, in perfect condition and with no issues. As part of my order I was entitled to a free wireless thermometer. When that thermometer became out of stock they let me select a replacement with my choice of any thermometer in their store. Customer service was friendly and responsive.

They are not telling the truth about…shipping within 72 and they do not have product in stock as stated They are not telling the truth about shipping within 24 to 72 hours, I order a Halo Flat top, they are 2 days behind the 72 hours and they have refused to issue a credit or issue a tracking number, these people are unprofessional, dishonest and DO NOT have the HALO FLAT TOP IN STOCK as stated on the website

Misleads to sell and keep money Told us items were in stock and available to ship. We built the BBQ area to spec and months later they tell us it is not available and offers alternatives. We already have parts of this set installed and ordered the remaining pieces from them. The assured us several times the order will ship within weeks. Its been 7 months now and they finally tell us its not available.

Having ordered my Memphis Grill during… Having ordered my Memphis Grill during Apr of 2021 (mid-Covid) created its own challenges. I didn't receive the grill until Jan 2022. Ryan Maltbie was great to work with and very communicative. So, thank you for that. The grill, however, is very particular and is very difficult to fire up. When it finally starts (sometimes taking 20 minutes of smoke before the ignitor flames up), it does heat up fast and cooks great. Also, the screen has to be rebooted, nearly every time I use the grill. This is somewhat disappointing for a $5k+ grill.

Love my Sabre gas grill!!! I bought my Sabre gas grill from BBQGrills.com about 1 year ago. I chose this grill only because it fit the existing opening in my existing summer kitchen. Not only did it fit perfectly but the quality of the product far exceeded my expectation. Price was fair delivery was prompt and included. I use it 3-4 times a week and the performance is excellent. Can cook everything from steak to pizza to a whole turkey.