I bought a 44-inch Napoleon 700 series… I bought a 44-inch Napoleon 700 series and the roasting system here at BBQ grills...after making the purchase I decided to review the opinions of previous buyers and I must admit that I was quite concerned about a few negative comments but no longer I could cancel the purchase. I made it on March 20 and waited 72 hours, as they say, to receive the shipping update, which did not happen on the 5th, I sent an email that was not answered, on the 10th, that is, March 30, I called by phone and they immediately answered me. a lady who informed me that that same day all my purchases would leave the warehouse and that's how it was immediately changed the status of the order and the information of the carrier that would deliver my order and on April 11 I received everything in perfect conditions. I had to Call to get my order out but from then on everything was perfect.

Two Grills Purchased I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.

This company (BBQGrills.com) is so…wonderful for having in stock, hard to find parts for my gas grill. This company (BBQGrills.com) is so great for having everything in stock for my rare 23 year old PGS Model K-40 gas grill. I was able to purchase the very hard to find stainless ''H'' burner and the factory round ceramic briquettes for my unit. They also stocked several other parts for my K-40 that I'm sure I'll need in the future. I'm very lucky to find such a wonderful company that still stocks parts for my grill. I cannot express my happiness enough and thrilled to be a customer for this company. Thanks again !!

I ordered an Oklahoma Joe smoker in December 2023 I ordered an Oklahoma Joe smoker in December 7, 2023. First given restock date January 2024. Given a different date in February 2024 then another date March 25, 2024. As of today now no explanation of a date at all. I have made several attempts to reach them by phone. Each time left messages to please call me back only response and calling me back was when I needed to ask questions about ordering a second smoker but that I would not order the second smoker until I actually had the opportunity to see and use the first. Once it was realized, I wasn’t going to purchase a second smoker at that time. I have not received another phone call or any information about my order. I understand this is a family owned business. Better communication would be helpful.

Bad Service is BBQGrills.coms Specialty Really the worst customer service and lack of response in all my 75 years. Ordered a $1200+ Fuego Grill and it came damaged and noted the box damage on the signed receiver. They initially said they would work with manufacturer but said to file a freight claim nonetheless. I did that and sent all items require to freight company, Fuego Grills and BBQGrills.com. No response from anyone. I called freight company and they indicated it might take 3-4 months to resolve. In the meantime I have a large damaged grill taking up half my garage with no resolution in sight. Frustrated, disappointed and mad. I judge a company on how they handle adversity. BBQGrills.com gets a solid “F”. Good luck with orders you place with a company that has little regard for customer service.