Misleads to sell and keep money Told us items were in stock and available to ship. We built the BBQ area to spec and months later they tell us it is not available and offers alternatives. We already have parts of this set installed and ordered the remaining pieces from them. The assured us several times the order will ship within weeks. Its been 7 months now and they finally tell us its not available.

I bought a 44-inch Napoleon 700 series… I bought a 44-inch Napoleon 700 series and the roasting system here at BBQ grills...after making the purchase I decided to review the opinions of previous buyers and I must admit that I was quite concerned about a few negative comments but no longer I could cancel the purchase. I made it on March 20 and waited 72 hours, as they say, to receive the shipping update, which did not happen on the 5th, I sent an email that was not answered, on the 10th, that is, March 30, I called by phone and they immediately answered me. a lady who informed me that that same day all my purchases would leave the warehouse and that's how it was immediately changed the status of the order and the information of the carrier that would deliver my order and on April 11 I received everything in perfect conditions. I had to Call to get my order out but from then on everything was perfect.

A true family-owned small business! A true family-owned small business that cares about each order. I had been researching the perfect grill for quite some time and when I was ready to pull the trigger I happened to stumble across BBQGrills and I’m thankful that I did. The prices were competitive and what stood out to me is that this is a true, independent small business with unbiased reviews, unlike other online retailers who happen to also own their own line of grills (ie. BBQ Guys and Blaze). The team at BBQGrills reached out to me personally after my order and answered all my questions and supported me even after delivery. Thank you for everything!

I order the Napoleon Prestige 665 NG… I order the Napoleon Prestige 665 NG and absolutely love this grill. I live in Colorado and can get some high winds, but this grill instantly heats up to over 700 degree every time. I always fought to keep my old 6 burner grill hot, but this on I have to turn it down. Shipping was high quality, my only gripe was it took about 3 weeks to get, so I just missed grilling on Mother's Day.

Ordered a Napoleon grill from… Ordered a Napoleon grill from BBQGrills.com and the grill arrived timely, in perfect condition and with no issues. As part of my order I was entitled to a free wireless thermometer. When that thermometer became out of stock they let me select a replacement with my choice of any thermometer in their store. Customer service was friendly and responsive.