Ordered a Napoleon grill from… Ordered a Napoleon grill from BBQGrills.com and the grill arrived timely, in perfect condition and with no issues. As part of my order I was entitled to a free wireless thermometer. When that thermometer became out of stock they let me select a replacement with my choice of any thermometer in their store. Customer service was friendly and responsive.

Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(

Misleads to sell and keep money Told us items were in stock and available to ship. We built the BBQ area to spec and months later they tell us it is not available and offers alternatives. We already have parts of this set installed and ordered the remaining pieces from them. The assured us several times the order will ship within weeks. Its been 7 months now and they finally tell us its not available.

I placed an order on April 21 I placed an order on April 21, 2024, and my card was immediately charged by a company called Malt & B, Inc. In the past seven days, BBQGrills.com has not returned a single phone call or email regarding the status of my order. I have been unable to establish a single point of contact with the company. Their website says the order will ship within 24 to 72 hours, but that is simply not the case. The fact that no one will answer the phone and no one returns voicemails or emails should be a huge red flag. I’m going to file a complaint with my credit card company to have the charge reversed. BBQGrills clearly appears to be a scam of a company.

Two Grills Purchased I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.