Bad Service is BBQGrills.coms Specialty Really the worst customer service and lack of response in all my 75 years. Ordered a $1200+ Fuego Grill and it came damaged and noted the box damage on the signed receiver. They initially said they would work with manufacturer but said to file a freight claim nonetheless. I did that and sent all items require to freight company, Fuego Grills and BBQGrills.com. No response from anyone. I called freight company and they indicated it might take 3-4 months to resolve. In the meantime I have a large damaged grill taking up half my garage with no resolution in sight. Frustrated, disappointed and mad. I judge a company on how they handle adversity. BBQGrills.com gets a solid “F”. Good luck with orders you place with a company that has little regard for customer service.

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

I ordered an Oklahoma Joe smoker in December 2023 I ordered an Oklahoma Joe smoker in December 7, 2023. First given restock date January 2024. Given a different date in February 2024 then another date March 25, 2024. As of today now no explanation of a date at all. I have made several attempts to reach them by phone. Each time left messages to please call me back only response and calling me back was when I needed to ask questions about ordering a second smoker but that I would not order the second smoker until I actually had the opportunity to see and use the first. Once it was realized, I wasn’t going to purchase a second smoker at that time. I have not received another phone call or any information about my order. I understand this is a family owned business. Better communication would be helpful.

Love my Sabre gas grill!!! I bought my Sabre gas grill from BBQGrills.com about 1 year ago. I chose this grill only because it fit the existing opening in my existing summer kitchen. Not only did it fit perfectly but the quality of the product far exceeded my expectation. Price was fair delivery was prompt and included. I use it 3-4 times a week and the performance is excellent. Can cook everything from steak to pizza to a whole turkey.

I order the Napoleon Prestige 665 NG… I order the Napoleon Prestige 665 NG and absolutely love this grill. I live in Colorado and can get some high winds, but this grill instantly heats up to over 700 degree every time. I always fought to keep my old 6 burner grill hot, but this on I have to turn it down. Shipping was high quality, my only gripe was it took about 3 weeks to get, so I just missed grilling on Mother's Day.